Rush Street Interactive (NYSE: RSI) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: BetRivers.com, PlaySugarHouse.We’re building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game.

The Service Desk Analyst will be responsible for providing technical assistance and support to end-users, resolving issues related to computer systems, software and hardware. As the first point of contact for all IT-related queries, the Service Desk Analyst will ensure a high level of customer satisfaction. This position is critical in fostering positive customer relationships and requires a strong customer service orientation and excellent interpersonal skills to provide effective support to a diverse population.

The Service Desk Analyst's primary focus will be to provide first-level IT support to RSI staff members, including helping them learn how to use new systems, resetting passwords and resolving other Tier 1 helpdesk issues.

Respond to end-user requests for technical assistance, assess problems, and provide timely and effective solutions via phone, email, or in-person.

Be an advocate for IT and InfoSec department to the organization and encourage all users to adhere to corporate IT and InfoSec policy and security best practices.

Diagnose and resolve technical hardware and software issues, including troubleshooting computer systems, networks, and peripheral devices.

Log all support requests and incidents in the helpdesk ticketing system, ensuring accurate documentation and timely resolution.

Escalate unresolved issues to higher-level support teams or third-party vendors as needed.

Install, configure, and maintain computer systems, software applications, and peripheral devices.





Provide guidance and training to users on software applications, system functionalities, and best practices.

Advises users on the methods, steps, and actions to resolve and avoid future issues and provides technical documentation as needed

Monitor and manage system performance, identifying and addressing potential issues proactively.

Assist with IT asset management, including inventory tracking and lifecycle management.

Participate in IT projects and initiatives, contributing technical expertise and support as required.

Stay current with industry trends, emerging technologies, and best practices in IT support and helpdesk management.

Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.

Proven experience in Customer Service, Helpdesk Analyst or in a similar IT support role.

Proficiency in troubleshooting and resolving technical issues.

Familiarity with helpdesk ticketing systems and remote support tools.

Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.

Certification in CompTIA A+, Microsoft Certified IT Professional (MCITP), or similar is a plus

Strong knowledge of popular operating systems (Microsoft Windows, Apple macOS, Linux), and software applications like (Microsoft Office, Sharepoint).

Ability to solve hardware and software issues

Very positive mastery of English





Critical thinking skills, decisive judgment and the ability to work with minimal supervision

Able to travel occasionally both domestically and internationally

The pay range does not reflect total compensation, which includes base pay, benefits, and/or bonuses. Location Eligibility (for other roles): Location requirements may vary and will be specified in the job posting.

Comprehensive health coverage (medical, prescription drugs, vision, and paramedical services)

- Competitive dental plan with strong coverage for basic, major, and orthodontic services
- Annual Health Care Spending Account (HCSA) to support your personalized wellness needs
- 24/7 virtual healthcare access for you and your eligible dependents
- Life, disability, and AD&D; insurance for financial peace of mind
- Wellness-focused perks including mental health support and rewards programs
- Parental leave top up policy
- Paid vacation and sick time

38,000—$40,000 CAD

Autonomy – we embrace personal freedom and responsibility

We are dedicated to treating everyone with respect and to support your professional and personal growth.

All qualified applicants will be considered for employment without regard to race, national origin, ancestry, sex, sexual orientation, sexual identity and expression, marital status, family status, lifestyle, age, culture, religion, military and veteran status, citizenship, or disability.

Rush Street Interactive uses AI-assisted tools at select stages of the hiring process to enhance efficiency, consistency, and communication. AI does not make hiring decisions - final decisions are made exclusively by our recruiting and hiring teams.

As required by federal law, we provide the following notices to all prospective U.

📌 IT Helpdesk Analyst (Remote) (Toronto)
🏢 Rush Street Interactive
📍 Toronto