Nestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury. Offering ski-in, ski-out convenience in the winter, and an on-site championship golf course in the summer, we are Canada’s year-round outdoor adventure destination. Additionally, we are Whistler's largest conference resort hotel, offering 5 unique dining outlets, a slope-side Health Club, and 519 guestrooms and suites.
Guest Services Captain
Be an ambassador for an exceptional guest experience as Guest Services Captain, where your passion for service will inspire your team and make our guests feel valued.
This is a permanent, full time position, starting in December 2026.
Starting Rate of Pay: $20.95 per hour
We recognize tenure through our compensation - hourly rates increase after 6 months and then yearly to three years. Lead and supervise the Guest Services team while ensuring all service standards are followed
Handle guest concerns and react quickly, logging and notifying proper departments
Assist in managing the departmental budget and scheduling colleagues accordingly
Balance operational, administrative and colleague needs
Assist guests regarding hotel facilities in an informative and helpful way
Valid Class 5 BC Drivers License
Previous leadership experience in Guest Services
Previous Property Management System experience preferred
Proficient in MS Office
Subsidized staff accommodation provided
Complimentary meal in our staff cafeteria per shift
Access to our Employee Travel Program, with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide
Hotel leisure benefits including Golf/Ski passes
Visa Requirements : The hotel is unable to assist candidates in obtaining Canadian work authorization.
APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit to learn more about Fairmont Chateau Whistler and the extraordinary opportunities that exist within our resort!