Playlab is a tech non-profit dedicated to helping educators and students become critical consumers and creators of AI.
We believe that an open-source, community-driven approach is key to harnessing the potential of AI in education. At Playlab, we believe that AI is a current design material, one that should be shaped by many to bring their ideas about learning to life. If you're passionate about building creative, equitable futures for students and teachers, we hope you'll join us.
Playlab seeks a Product Operations Manager to join our growing team. The Product Operations Manager’s mission is to enable product teams to focus on building great products. The role combines building new systems, improving existing ones, and hands-on execution, working directly with the Product leadership team.
Manage product intake and readiness from initial request through discovery, planning, delivery, and launch.
- Manage research operations, including participant recruitment, research intake, scheduling, documentation,
and a searchable repository of findings.
- Prepare interviewers with the right context, materials, and evaluation criteria.
- Track candidates through the process, identify delays, and keep the pipeline moving.
- Data & Insights:
- Build and maintain dashboards to help PMs and leadership make evidence-based decisions.
- 7+ years experience building organizations, programs, or functions from scratch (not just optimizing existing ones)
- Track record of operating across organizational boundaries and building trust quickly in new contexts
- Ability to translate between technical/product teams and field-facing/user-facing teams
- Familiarity with product development processes and the product/engineering interface
- Familiarity with business processes and needs including financial sustainability
- Strong communication skills, especially in remote-first environments