As a Senior Solution Architect , you will be responsible for designing and implementing complex software solutions that meet the needs of the organization and its customers. You will also provide technical guidance and mentorship to junior architects and engineers.

Partner closely with Talkdesk’s product, implementation and sales teams to identify issues, close gaps, and continuously improve SOWs and the SOW process
Partner with sales, product, and engineering to help prioritize products and features based on client needs
Ensure the client’s goals align with Talkdesk’s product offering and implementation methodology.
Help build out department methodology and tools to improve quality and efficiency
Leverage strong technical acumen to identify process improvements and technical solutions

3-5 years of experience in Professional Services or Consulting, or 5 years of IT project management experience in a SaaS business

- Software implementation or coding experience is a plus
- Familiar with creating and managing Web Services (REST/SOAP/WSDL).
- A proven track record of managing and delivering IT projects for enterprise companies
- Engaging personality and possesses a true consulting approach and ability to communicate technical concepts to people of all backgrounds and skill levels
- A passion for helping people solve problems and a proven ability to understand progressive technology
- Salesforce and other CRM experience preferred

Other Types of Pay : Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.
Health Insurance : Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).
Retirement Perks : 401(k) plan
Paid Holidays :



Talkdesk offers 14 paid holidays each year.
Apply online.
Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.
Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!
Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)
It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.

📌 (Senior) IT Solution Architect H/F (Canada)
🏢 Talkdesk
📍 Canada