Elevate your technical support career with OKTO Solutions as a Level 2 IT Specialist in Trois-Rivières. Dive into challenging escalations and mentor junior staff while enhancing technical standards. In this advanced IT support role, you will serve as the technical reference point for the Level 1 team, tackling escalated tickets and resolving complex issues. Your responsibilities will include on-site client support and improving internal documentation while you contribute to a collaborative and diverse team environment. Key Responsibilities:
- Analyze support requests for impact and priority
- Handle escalations, aiding the Level 1 team
- Configure and troubleshoot workstations remotely
- Provide thorough follow-up with clients
- Maintain up-to-date technical documentation
Requirements:
- A minimum of 2 years in IT
- Strong spoken and written French skills
- Relevant education (DEP, AEC, or DEC)
- Technical knowledge of Windows 11 and Microsoft 365
- Excellent customer service and communication abilities
Contribute your technical expertise to OKTO Solutions, supporting a diverse client base and fostering skilled growth. #J-18808-Ljbffr
📌 Advanced IT Support Specialist at OKTO Solutions (Ottawa)
🏢 OKTO Solutions
📍 Ottawa
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