Intelligrated is a leading provider of warehouse automation and material handling solutions. The company designs, integrates, and supports end-to-end automation systems including conveyor and sortation systems, robotics, automated storage and retrieval systems (AS/RS), software, controls, and lifecycle services. Intelligrated helps retailers, e-commerce companies, manufacturers, distributors, and parcel operations improve efficiency, productivity, and fulfilment performance through intelligent, integrated automation solutions.
Lead Field Service Technician
Nigth shift Monday to Thursday from 03:00 PM to 11:30 pm - Over time.
As a Lead Field Service Technician here at Intelligrated, you will have the opportunity to lead and manage a team of field service technicians, providing technical guidance and support. Your expertise and leadership will drive the success of our field service operations, ensuring efficient and effective service delivery to our customers.
In this role, you will impact the success of our field service operations, the satisfaction of our customers, and the growth of the organization by leading a team, overseeing service delivery, and ensuring technical excellence.
Oversee field service operations,



ensuring productive and effective service delivery.
Assign and schedule field service technicians to meet customer demands and service level agreements.
Provide technical expertise and support for complex technical issues, both remotely and on-site.
Collaborate with cross-functional teams to develop and implement solutions for customer needs.
Conduct training sessions for field service technicians and customers.
Ensure compliance with company policies, procedures, and regulatory requirements.

Minimum of 2 years of proven experience in field service engineering, with a focus on complex technical solutions.
Strong technical knowledge and expertise in relevant technologies related to field service operations.
Excellent leadership and team management skills to guide and support technicians effectively.
Ability to manage and prioritize multiple projects and tasks efficiently.
Experience in driving process improvements and implementing best practices in field service.
Bachelor's degree in Engineering or a related field; Master's degree preferred.
Results-oriented approach and ability to drive projects to successful completion.

📌 Lead Field Service Technician - Remote Work (Calgary)
🏢 Intelligrated
📍 Calgary