Job Type: Full-Time Permanent
Wage: $26.58 per hour
In this pivotal role as the Guest Services Supervisor, you will oversee a team that is the main point of contact for guests, providing a continued source of attention for guests throughout their stay. This exciting opportunity at a national company offers you the chance to grow your career with the promise of an excellent benefits package and market-competitive salary for full-time employees. Full benefits package for full-time employees
Retirement savings plan
Family and friends discounts on travel, tech, food, beverage, and fitness
Development and training opportunities
Mentor and guide a team of guest services representatives, ensuring guests are treated in a warm and hospitable manner.
Manage employee performance through training, coaching, evaluation and mentoring.
Ensure that proper safety, hygiene, and sanitation practices are followed.
Ensure that quality and standards meet expectations on a day-to-day basis.
Handle complaints, room issues, and conflicts graciously.
Customer service skills that exceed guest expectations.
Two years of experience in the guest services and/or hospitality industry preferred
Time-management savvy and expert multitasker who thrives in the service industry.
Ability to manage issues and empower a team to excel.
Ability to work flexible hours, evenings, and weekends.
Ability to seamlessly handle complaints, room issues and conflicts.
Excellent customer service skills, including the ability to be friendly,



efficient, polite and patient.
Have or ability to obtain Smart Serve certification
Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. Gateway Casinos & Entertainment Limited (?is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms. Gateway is the service provider for the Central, Southwest and North gaming Bundles in Ontario, which includes 11 properties in their portfolio. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley's Club. Follow us on our careers social media pages!

Gateway is a proud equal opportunity employer and dedicates itself to Respect, Integrity, Team-Work and Exceptional Customer Service. This job posting is for an existing vacancy.
Gateway does not utilize any form of artificial intelligence (AI) in the screening, assessment, or selection of applicants.

📌 Guest Services Manager (Full Time) (Woodstock)
🏢 Gateway Casinos
📍 Woodstock