Support Evo Car Share members remotely through phone, email, and chat while solving account, booking, and claims-related questions. Burnaby-based contract available. BCAA’s Evo Call Centre is hiring Temporary Part-Time Member Services Specialists through September 30, 2027. You will create positive member experiences by resolving concerns, navigating account issues, and supporting operational activities. The work spans billing, registrations, reimbursements, open rentals, reporting, and account maintenance.

Key Responsibilities:

Support members across phone, email, chat, and other channels

Resolve questions, concerns, and account-related issues efficiently

Handle escalated situations and pursue positive outcomes

Assist claims processes, incident reviews,



and administrative follow-up

Collaborate with Fleet, Claims, Operations, and Member Experience teams

Requirements:

At least two years of customer service experience

Robust verbal and written communication skills

Experience handling complex customer situations professionally

CRM and customer support tools experience

Typing speed of at least 40 WPM

Bring empathy, organization, problem-solving, and communication skills to Evo’s remote member support team serving British Columbians.

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📌 Remote Client Service Advisor (Ottawa)
🏢 BCAA
📍 Ottawa