Full-time, Permanent
We’re a fast-growing, people-first consulting and engineering firm with offices across Ontario. At Cambium, you’ll work hard, have fun, and make a real impact—on your team, your community, and your career. Think monthly socials, meaningful projects, generous time off, and a workplace that gives back. Our focus on caring for the employee as a whole person is apparent in the way we reward our full time permanent team members:

A competitive salary and a 100% employer premium-paid benefits program , that includes critical illness, long term disability, life insurance, health and dental coverage, and a health and wellness spending account
Generous paid time off , including vacation, personal days, and unlimited sick time, because we trust our people to care for themselves and each other - to support both you and if applicable, your family
An employer sponsored Registered Pension Plan (RPP), and later company profit sharing opportunities
Financial support for your professional development, and flexible scheduling to help you integrate work and life
You believe in making a positive difference through technology and innovation through problem-solving, continuous improvement, and customer satisfaction. You have a strong set of personal values that align with Cambium’s values. You have an internal drive to meet high standards and provide quality effort for great outcomes. As an IT Support Analyst at Cambium, you will leverage your extensive expertise to provide top-notch technical support and assistance to our end-users. Your role will involve diagnosing and resolving complex hardware, software,



and network issues, ensuring that our users receive prompt and effective solutions to their technical problems. You will be the go-to person for first-line support through various communication channels such as phone, email, and chat. Your ability to troubleshoot and resolve issues with precision and efficiency will be essential in maintaining the smooth operation of our IT systems.
Your exceptional customer service skills will shine as you engage with users, creating a positive and supportive experience. You will build lasting relationships and foster trust through clear communication and a genuine commitment to helping others. Your proactive approach to problem-solving and continuous improvement will drive efficiency and enhance our overall service delivery.
Technical Support: Provide first-line support for IT-related queries and issues through various communication channels such as phone, email, and chat
Troubleshooting: Diagnose and resolve hardware, software, and network-related issues for end-users.
Configuration and Installation: Assist with the setup, configuration, and installation of computers, peripherals, and software applications.
Maintain accurate records of support requests, solutions provided,



and technical documentation.
Customer Service: Ensure a high level of customer satisfaction by providing prompt, courteous, and effective support.
Training: Provide basic training and guidance to end-users on the use of hardware and software.
Assist in routine maintenance tasks such as software updates, backups, and system monitoring.
Escalation: Escalate complex or unresolved issues to higher-level support or specialized teams as necessary
Maintain IT Asset and Software license lists.
Set up user accounts and access to systems and applications.
Manage the offboarding process, including revoking access and recovering company assets.
A diploma or degree in Information Technology, Computer Science, or relevant experience.
Must have 2 years of previous experience in an IT support or helpdesk role.
Proficiency in troubleshooting hardware, software, and network issues. Knowledge of operating systems (Windows, iOS,) and common software applications (Microsoft Office, Jira, Entra ID, Intune).
Demonstrated ability to provide effective and empathetic customer service.
Relevant certifications such as ITIL 4 Certification Microsoft Certified Professional, or similar are an asset.
We are committed to providing a respectful and inclusive work environment that celebrates diversity. Accommodation is available upon request for candidates taking part in all aspects of the selection process.
Our AI helps us find the best fit for our team, but don't worry - our people leaders do the important selection work.

📌 Information Technology (IT) Support Analyst (Full-time Permanent)
🏢 Cambium Engineering
📍 Peterborough