Founded in 2019 and headquartered in Burnaby, British Columbia, Univerus is a fast-growing enterprise software company specializing in vertical market solutions. With over 300 employees, more than 20 acquisitions, and a global customer base exceeding 3,500 organizations, Univerus delivers mission-critical technology across public and private sectors. Our flagship product, Unity ERP, powers operations in local government, utilities, construction, manufacturing, health and safety, education, and beyond.

Hours: 40 hours per week, Monday to Friday

Salary Range: $45,000-$60,000 CAD per year

Location: Remote in Canada

This is a replacement.

The Client Success Specialist is an entry-level role responsible for delivering an exceptional client experience by supporting clients

providing product training, responding to support inquiries, and building strong client relationships. The Client Success Specialist

The ideal candidate is customer-focused, an excellent communicator, and a proactive problem solver who enjoys helping clients

Client Onboarding & Training

Guide new clients through the onboarding process to ensure a smooth implementation and successful product adoption.

Deliver virtual and in-person product training sessions tailored to client needs.

Develop, maintain, and improve onboarding documentation, training materials, and user guides.

Client Relationship Management

Serve as the primary point of contact for our clients, fostering positive and professional relationships.

Respond to client inquiries promptly via phone, email, and support ticketing systems.

Maintain accurate records of all client interactions, activities, and communications within the CRM system.

Escalate complex technical or product issues to senior team members or appropriate departments while maintaining ownership of client communication.

Reproduce, document, and track reported issues to support internal investigation and resolution.





Identify trends in client questions and recurring issues to recommend process or product improvements.

Assist in creating and maintaining self-service resources, including FAQs, knowledge base articles, tutorials, and training videos.

Support client adoption initiatives by promoting new features, enhancements, and best practices.

Work closely with Product, Development, Sales, and Professional Services teams to ensure a consistent client experience.

Participate in internal meetings to share client feedback and contribute to service improvement initiatives.

Stay current on product updates and industry best practices to provide knowledgeable support.

Contribute to process improvements that enhance team efficiency and client satisfaction.

Bachelor’s degree in Business, Communications, or a related field.

- 2+ years of experience in a client-facing role, preferably in client success or account management.
- Ability to manage multiple clients and projects simultaneously in a fast-paced workplace.
- Experience in the Sport & Recreation and/or Staffing Industry

Familiarity with project management methodologies.

Experience in building customer-facing content, such as e-learning platforms, support and training resources (ie articles, videos..Bilingualism (English & French) considered an asset

Health and Dental Coverage

Our Commitment to Diversity, Equity & Inclusion

We are committed to creating an inclusive and respectful workplace where everyone feels valued, supported, and empowered to contribute fully. We welcome applications from candidates of all backgrounds, abilities, and experiences, including but not limited to Indigenous peoples, racialized persons, women, LGBTQ2S+ individuals, persons with disabilities, and veterans.

If you require accommodation at any stage of the recruitment process, please let us know. Our goal is to use technology to support, not replace, thoughtful human decision-making in recruitment and hiring.

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