EPAM is seeking an experienced Delivery Manager to lead the end-to-end delivery of a Customer Identity and Access Management (CIAM) modernization program, migrating from SAP Gigya to Microsoft Entra External ID.

The ideal candidate will bring a combination of technical understanding, delivery leadership, and strong client management skills. This role will be responsible for driving predictable, high-quality delivery across Development, QA, and Production environments while ensuring alignment with project scope, schedule, quality, security, and budget objectives.

The Delivery Manager will lead cross-functional teams responsible for authentication and user journey modernization, user profile data migration, third-party integrations, security controls, and production cutover.

Develop and maintain an integrated delivery plan covering scope, milestones, dependencies, risks, assumptions, issues, and cutover activities Establish delivery governance, reporting structures, and project ceremonies focused on measurable outcomes Drive execution across multiple workstreams and ensure alignment with overall program objectives Manage delivery timelines, dependencies, resource allocation, and priorities Act as the primary delivery contact for client stakeholders Proactively manage client expectations, communicate progress, and address delivery challenges Facilitate decision-making and manage scope, schedule, and priority trade-offs Communicate technical issues and proposed solutions effectively to both technical and business stakeholders Lead and coordinate cross-functional teams across engineering, QA, DevOps, and other technology functions Build a collaborative, high-performing delivery environment Ensure effective team onboarding, accountability, and continuous improvement Own risk, assumption, issue, and dependency (RAID) management Establish quality management practices across development,



testing, and production releases Partner with security and privacy teams to address PII, consent management, compliance, and auditing requirements Oversee cutover planning, hypercare, and post-production stabilization Manage project scope, budget, staffing, and resource utilization Monitor delivery performance and financial health Ensure delivery commitments are met while maintaining project profitability 7+ years of experience in delivery, program, or project management within software engineering environments Proven experience managing complex, multi-workstream technology delivery programs Experience managing production cutovers and large-scale technology implementations Robust understanding of Agile methodologies, including Scrum and Kanban Familiarity with CI/CD pipelines and QA automation practices Experience delivering identity and authentication solutions, including SSO, CIAM, OIDC, and OAuth Understanding of cloud-based architectures, preferably Microsoft Azure Experience working closely with engineering, architecture, and DevOps teams Excellent communication, stakeholder management, and problem-solving skills Ability to manage competing priorities while maintaining delivery commitments Experience with Microsoft Entra External ID, Azure AD B2C, or similar CIAM platforms Previous experience managing CIAM migrations, particularly SAP Gigya migrations Familiarity with Azure Cosmos DB and customer profile data management Knowledge of edge security technologies, including WAF, rate limiting, Azure Front Door, and Application Gateway Experience integrating OneTrust or similar consent and privacy management platforms Experience coordinating integrations with email marketing platforms Familiarity with batch data exchange patterns, including file formats, scheduling, reconciliation, and idempotency Experience managing enterprise-scale digital identity transformation programs

📌 Delivery Management Manager (Toronto)
🏢 EPAM Systems
📍 Toronto