Job Responsibility: The Company Galvion designs, develops, and manufactures ballistic helmets and dynamic power and data management solutions for the modern battlefield. The Sales Support Manager will play a vital role in supporting our sales team and ensuring productive operations throughout the sales process. Primary responsibility will be to provide support to the Revenue team, facilitate communications between various departments and ensure exceptional customer service. This person will lead and oversee ongoing improvement initiatives, as related to enhancing the customer experience. Additionally, this person is responsible for the day-to-day management and coaching of the Sales Support Team. The expectation is to be occasional travel to the office and some travel to Marlborough, Massachusetts and Newport, Vermont.

Lead the sales support team in promptly addressing all incoming customer requests, ensuring accurate processing and maintaining effective external communications.

Provide comprehensive training for the Sales Support Team and ensure relevant departments are kept up to date on all changes and updates.

Collaborate with Accounts Receivable to ensure timely receipt of customer payments.

Assist Compliance with contracts.

Oversee hiring and training of new staff.

Manage the order fulfillment process from quote to delivery.

Run order backlog and shipping reports to ensure on-time and accurate delivery targets are understood by respective facilities and sales.

Adhere to domestic and international export regulations as needed.





Participate in ongoing efforts to establish processes and best practices for all lines of business to improve customer service performance.

Manages the Sales Sample and T&E; process.

Performance:

Manage customer feedback data post sales and provide feedback to sales and business units.

Manage and train end users on Service Cloud.

Provide recommendations to improve Service Cloud process

Establishes and runs KPI's for the sales support team.

Bachelor's degree in Business or related field or equivalent combination of education and experience.

5 to 7 years' experience in Sales Support.

Management experience required.

Working knowledge of international compliance and shipping regulations.

Keen ability to analyze problems, gathers pertinent data, and recognize/recommend solutions.

Excellent interpersonal and customer service skills.

Advanced skills in Microsoft Excel required. Experience with ERP systems (Syteline preferred) and CRM tools such as Salesforce.

Ability to travel internationally

Galvion provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Galvion complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

📌 Customer Experience and Sales Support Coordinator (Montreal)
🏢 Galvion
📍 Montreal