At Replicant, we believe AI should work for people, starting with customer service. That’s why we built a platform that helps contact centers resolve more requests, proactively identify issues, and improve agent performance with AI-powered conversation intelligence and AI agents that act like your best reps.
Our AI agents handle millions of calls every month for Fortune 500 companies and high-growth innovators. From processing payments to booking appointments and authenticating users, they help customers get what they need instantly, 24/7. Meanwhile, our real-time conversation insights help contact center leaders coach better and improve every interaction.
We are leading the shift from legacy systems to AI-first service, powered by large language models (LLMs) and designed for enterprise scale, security, and empathy. If you’re excited by the potential of LLMs, voice AI, and building category-defining technology with a kind, ambitious team, you’ll love it here.
Our SRE team builds - not just supports - an AI-native platform, and they own exciting domains like platform and harness engineering, site reliability, cloud infrastructure, CI/CD, DevEx, observability, incident management, and COGS (e.g. cloud spend visibility). We're looking for a Site Reliability Engineer who has opinions about how these domains should work and wants agency in shaping where they go. Contribute to patterns, design, and implementation of our domains; help shape the future of platform engineering at Replicant.

- Build and improve systems that help reduce toil and enable Replicant's production infrastructure to remain available and operable under large-scale, real-time conversational AI traffic.
- Unsupervised AI agents are currently used by about 10% of the dev team - help us grow that number. Own and improve our CI/CD pipelines and surrounding developer tooling: build and test performance, deployment ergonomics, and paved paths for new services.
- Participate in on-call rotation and incident management to ensure platform uptime and quality.



(6+ years’ experience in software development enablement roles.
- Solid experience owning CI/CD platforms end to end - including domains like caching, architecture, and developer self-service.
- Effective use of AI tools such as Claude and Cursor for coding, troubleshooting, and reasoning. You pair these skills with a defensible opinion on where to avoid using AI tools.
- Familiarity with Node/TypeScript including making code changes (e.g. exposing new metrics), Python and Terraform for automation, and developing in a Kubernetes/Helm ecosystem.
- Practical experience with observability: logs/metrics/tracing, monitoring/alerting, incident management process, and tooling.
- Experience working in fully remote teams - tell us how you’ve made one work better.

- Bonus:

- Harness engineering experience - building platforms for autonomous agents.
- Our stack is TypeScript/Node and Python running on Kubernetes - primarily on GCP (we are multi-cloud), with GitLab CI, Helm, Terraform, Datadog, Prometheus, and Grafana.

For all full-time employees, we offer:
In-person connection that counts: company-wide offsites and smaller team gatherings designed to make remote work feel personal
️ Remote by design: Flexible vacations, paid sabbatical after 5 years, comprehensive perks, plus a stipend to support your physical and mental well-being
Compensation that matches your impact: competitive salaries in the company you’re helping to build
Equity with upside: We believe in shared ownership—You’ll own a real piece of a fast-growing AI company
Självdistans is Swedish for self-distance. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Accommodation is available upon request at any point during our recruitment process. ai View email address on remote1stjobs.com and we’ll work to meet your needs.

📌 Senior Site Reliability Engineer-Remote (Canada)
🏢 Replicant
📍 Canada