At Kyndryl, we run and reimagine the mission‑critical technology systems that drive advantage for the world’s leading businesses. with proven expertise and a continuous flow of AI‑powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. Join us and experience a flexible, supportive environment where your well‑being is prioritized and your potential can thrive.

Join our team of client‑facing tech enthusiasts dedicated to delivering hands‑on support and maintaining client systems for a diverse range of end users, including executive support. As Deskside Support, you're not just a problem solver – you're a technology hero. Picture yourself in a role where you're the go‑to expert for Level 2 technical support, tackling hands‑on and remote challenges across desktops, laptops, docking stations, monitors, printers, and peripherals. You’ll play a pivotal part in device lifecycles by executing workstation imaging, software deployments, asset management, and hardware refresh activities. Day‑to‑day, your technical acumen will shine as you diagnose and resolve complex hardware, operating system, VPN, and network connectivity hurdles, while championing productivity through expert support of the Microsoft365 ecosystem—including Outlook, Teams, OneDrive, and core Office apps. Beyond virtual troubleshooting, you'll be actively involved in the physical workspace—leading office moves, desk setups, cable management, and workstation standardization to ensure seamless, ergonomic end‑user environments.

In this role, you’ll collaborate within a vibrant ecosystem alongside internal Kyndryl squads and key alliance partners like Microsoft, escalating specialized issues when necessary while maintaining meticulous ticket documentation to consistently hit SLA and XLA targets. At Kyndryl, we’re all about progress, security, and continuous improvement. You'll be right at the forefront,



strictly upholding corporate IT security and data compliance policies while recognizing opportunities for modernization and automation within your realm. You are empowered to bring your creative side by presenting innovative ideas that enhance the end‑user experience, optimize workflows, and drive cost savings. Join us as Deskside Support, where every day is a tech adventure, and you're the hero who keeps the digital world spinning smoothly. Whether you want to explore opportunities such as Service Delivery Management, Workplace Modernisation or Workplace Virtualisation - Kyndryl is dedicated to your professional journey.

keen to drive your own personal and professional development. You are customer‑focused – someone who prioritizes customer success in their work. Experience: 5+ years of hands‑on experience providing IT support in an enterprise or customer‑facing corporate environment.

Proven administration experience supporting Windows10 and Windows11 enterprise environments.

Hands‑on experience administering and supporting the Microsoft365 suite.

Solid background in hardware diagnostics/repair, remote management tools, peripheral/printer troubleshooting, and imaging/deployment platforms.

Communication: Exceptional verbal, written, and interpersonal communication skills across in‑person, phone, and written channels.

Ability to lift, carry, and move IT hardware and objects weighing up to 20 lbs (9 kg).

Ability to bend, reach, kneel, and work under desks for cable management, power hookups, and equipment installations.

Ability to move between local office floors, work areas,



and campus locations as required.

Bachelor’s degree in Computer Science, Information Technology, or a related technical discipline (or equivalent practical experience).

Familiarity with enterprise ticketing tools (such as ServiceNow) and modern device management/imaging solutions (such as Microsoft Intune/MECM).

This position requires the employee to work on a regular basis with Kyndryl stakeholders located in other Canadian provinces, the United States, or internationally where English is the common language, making knowledge of the English language a requirement for this position in addition to fluency in French.

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. We offer a dynamic, hybrid‑friendly culture that supports your well‑being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.

From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth. You’ll develop in‑demand skills to grow your career and achieve your ambitions with access to cutting‑edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands‑on experiences. We want you to thrive here—and we’re committed to helping you do just that.

Where we are committed to sustainable progress for our customers and supporting the communities where we work and live.

📌 (Remote) Support Analyst - Deployments (Montreal)
🏢 Kyndryl
📍 Montreal