Pact is looking for a Shopify-fluent Producer/Project Manager to run client projects and retainers end to end – schedules, scope, budget, communication, and the hundred small things that keep everything moving.

You need to understand Shopify well enough to hold your own in a technical conversation.

The ideal candidate has run real projects, has seen builds go wrong and learned from it, and doesn't need someone checking their work. You'll own the commercial mechanics of your projects – tracking hours and budget against scope, making informed tradeoffs when scope shifts, and having those conversations with clients directly and early.

You're not yet expected to own commercial strategy or account growth; that support exists above you, along with senior Producers and leadership to lean on.

Own client projects from kickoff through launch – timelines, milestones, dependencies, and delivery

Build and maintain realistic project schedules, and keep them current as things shift

Track project and retainer budgets against scope, monitor burn, and flag early when a project is trending over

Make and defend internal tradeoffs when scope shifts, deciding with the team what gets cut, deferred, or re-estimated

Contribute to scoping and estimation alongside developers, bringing informed challenge rather than transcription

Spot risks ahead of time and bring solutions, not just warnings

Keep project documentation, notes, and task boards organized and genuinely practical

3+ years managing Shopify projects, with meaningful time at an ecommerce or DTC agency

Hands-on Shopify experience across multiple builds, and a track record of shipping site builds on time





Familiarity with the common app ecosystem and its knock-on effects – that subscriptions mean ReCharge or similar, that each app carries performance and integration cost, that app conflicts are a real category of bug

Understanding of replatform and migration realities: product data mapping, URL redirects, SEO implications, and the things that bite three weeks in

Bonus if you've led a replatform or large-scale migration end to end, or worked on Shopify Plus projects

Technical Skills

Ability to triage an issue before escalating it: theme problem, app conflict, data problem, or client error

Working knowledge of theme deployment and previews, and the ability to QA a staging environment properly

A working grasp of web performance – Core Web Vitals, script weight – and why it's a commercial issue for a storefront, not just a technical one

Fluency with project management tooling (Asana, Confluence, or similar)

Bonus if you have any hands-on design or development background, however informal

Commercial awareness: an understanding that scope decisions carry budget, margin, and timeline implications, and the confidence to raise them with clients

Empathy and directness in the same person – you can deliver bad news to a client kindly and still hold the line on scope

Bonus if you've juggled several concurrent clients with competing priorities, or speak additional languages given our clients and team span several regions

We believe in a remote-first work culture

We value work-life harmony and offer generous time off, including 3 weeks of PTO, additional time during the holiday season

Compensation for this role is $80,000 to $100,000 CAD based on experience and ability.

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📌 Producer (remote) (Toronto)
🏢 Workwithpact
📍 Toronto