VintageHotels&Niagara'sFinestHotelsiscurrentlyseekingaGuestServiceManagertojoinourgrowingteam! Thisisagreatopportunitythatcanprovideflexibility,valuableworkexperience,andachancetoworkwithatenuredteam.JobTitle: GuestServiceManagerProperty: Queen'sLanding***Pleasenote: Byapplyingtothisposting,youareapplyingforopportunitiesthatmaybeavailableatanyVintageHotelsorNiagara'sFinestHotelsproperty.***ThispostingisforanexistingvacancywithinLaisHotelPropertiesLimited.PositionSummary: ToassisttheFrontOfficeManagerwiththedailyadministrativeandoperationalactivitiesrequiredforguestservicesincludingcheckin/outforasuperiorqualityhotelandconferencefacility.DutiesandResponsibilities:PrimaryResponsibilities:ProvidingpersonalizedandexceptionalguestserviceateverygivenopportunityMeetingestablishedup-sellingandsalesgoalsPerformsalldutiesofaGuestServiceAgentCheckfrontdrivewayfortrashanddelegateorsweepasrequired.Checkfrontbrassdoorhandlesandluggagecarts.Delegate,asnecessary.Checkfrontdoorglass,forfingerprints,insideandout.Delegateasnecessary.Respondtovirtual,(Ivy),conciergetexts,asnecessary.Answeringtelephones.SupervisesandschedulesTeamMembersonadailybasis.Provideon-goingtrainingforallTeamMembersCoachallTeamMembers,(both"development"and"praise")and"progressivecorrectiveaction".Monitorstaffingneedsandlabourcosts,andadjustasnecessary.Processescashand/orcreditcardpaymentsCoordinatesroomavailabilitywithreservationsandotherdepartments,(Housekeeping&Engineering).Balanceroomsinventory.Monitoringroomupsells,(SUPs)andreportingtoAccounting.AssistswiththeresolutionsofGuestcomplaintsandappropriatefollow-upwiththeManagerand/orOperationsManagementasrequiredProcessesdailycashreportsandoccupancyreportsasrequiredAssistsGuestswithquestions,orconcernsregardingthearea,thehoteland/oramenitiesifrequired.Answersandforwardstelephonecallstotheappropriatedepartmentand/orroomWorkscloselyasaliaisonwithotherdepartmentssuchashousekeeping,conferencesand/orsalesdepartment,diningroomandotherdepartmentsasrequiredAssiststheFrontOfficeManagerwithhumanresourcesfunctionsrelativetointerviewing,screening,andselectionofnewTeamMembersFillingDutyManagershiftswhenrequiredHavingathoroughknowledgeofLaisHotelProperties'productsandservicesSuggestingadditionalproductsandservicesmeetingourGuests'specificpreferencesAssessingGuests'individualneedstomeetstandardsforadditionalproductsandservicesActivelyseekingwaystomeetGuests'productorserviceneedsAllotherdutiesasassignedHealthandSafetyResponsibilitiesAsupervisorshallensurethataworker,worksinthemannerandwiththeprotectivedevices,measuresandproceduresrequiredbytheOccupationalHealth&SafetyActandtheregulations; Andusesorwearstheequipment,protectivedevicesorclothingthattheworker'semployerrequirestobeusedorworn; adviseaworkeroftheexistenceofanypotentialoractualdangertothehealthorsafetyoftheworkerofwhichthesupervisorisaware; wheresoprescribed,provideaworkerwithwritteninstructionsastothemeasuresandprocedurestobetakenfortheprotectionoftheworker; AndtakeeveryprecautionreasonableinthecircumstancesfortheprotectionofaworkerPerformdepartmentalworkplaceinspectionsasassignedConductsafetytalksasassignedConductincidentinvestigationsConductteammemberhealth&safetytrainingincludingStandardOperatingProcedures&PrimaryTrainingandperformingteammembersafetyobservanceAlwaysensurethatworkplaceaccidents/injuriesarereportedimmediatelytoaManager/Supervisor.CooperatesintheReturn-to-WorkProgramofaTeamMemberCorrectsubstandardactsorconditionsthroughHumanResourcesStandard&Procedure"C.15ProgressiveCorrectiveAction"CommendteammembersonsafeworkpracticesandperformanceProfessionalRequirements:Grade12EducationcombinedwithCollegeorUniversitytraininginthehospitalityindustrypreferredMinimumof5yearsexperienceasaGuestServiceAgentExcellentcommunicationskillsbothwrittenandverbalPreviousup-sellingand/orsalesexperienceisconsideredanassetPersonalAttributes:OutgoingandfriendlywithapleasantprofessionalattitudeMustbeself-motivatedandateamplayerGoodlisteningskillsareessentialincombinationwithaboveaveragepatienceMustbeawellorganizedwiththeabilitytoprioritizeworkloadandplanningactivitieswithinthedepartmentDiplomaticandtactfuldemeanorwheninteractingwithdifficultguestsConfidenceissellingandup-sellingproductsandservicesPositivesales-orientedpersonalityDesiretomeetgoalsEthicalandhonestPhysicalrequirements:AbilitytotoleratestandingforextendedperiodsoftimeDealingwithseasonaltemperaturedemandsLiftingtoassistwithluggageonanoccasionalbasisQuestions,quotingthejobtitleandlocation,maybedirectedto hr@vintage-hotels.comLaisHotelPropertiesLimitediscommittedtofosteringadiverse,inclusive,andaccessibleworkplacewhereallindividualsarevaluedandrespected. Wewelcomeandencourageapplicationsfrompeoplewithdisabilities,Indigenouspeoples,racializedindividuals,women,2SLGBTQIA+persons,andotherswhomaycontributetothefurtherdiversificationofourteam.Accommodationsareavailableonrequestforcandidatestakingpartinallaspectsoftherecruitmentandselectionprocess. Ifyourequireaccommodation,pleaseletusknowandwewillworkwithyoutomeetyourneeds.Weareanequalopportunityemployeranddonotdiscriminateonthebasisofrace,ancestry,placeoforigin,colour,ethnicorigin,citizenship,creed,sex,sexualorientation,genderidentity,genderexpression,age,maritalstatus,familystatus,ordisability.

📌 Guest Service Manager (Fort Erie)
🏢 Owen Sound
📍 Fort Erie