Support telephony, nurse call, and security technologies from Extendicare’s hybrid Head Office in Markham, Ontario. Troubleshoot systems serving care locations.

Reporting to the Senior Manager, Network and Site Technologies, this analyst supports Extendicare and ParaMed locations. The work includes VoIP, SIP, PRI, POTS, Direct Routing, networking, and vendor coordination. You will help deliver standardized technology solutions across existing and newly acquired sites.

Key Responsibilities:

- Administer telephony, nurse call, security, and operational technology platforms
- Troubleshoot hardware, software, connectivity, and service issues
- Support deployments, upgrades, relocations, and technology refresh initiatives
- Coordinate installations, maintenance, testing, and issue remediation
- Create documentation,



inventories, procedures, and deployment plans

Requirements:

- Postsecondary education in information technology or related discipline
- One to three years of IT infrastructure or telephony experience
- Working knowledge of VoIP, SIP, PRI, POTS, and Direct Routing
- Solid networking fundamentals and infrastructure troubleshooting abilities
- Valid driver’s licence and reliable vehicle for required travel

Apply your telephony, networking, troubleshooting, and deployment skills as Extendicare’s Site Technology Support Analyst across Ontario locations.

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📌 Site Technology Support Analyst (Markham)
🏢 111000 Extendicare (Canada
📍 Markham