Bilingual Customer Service Supervisor (French/English)Location: Remote – Candidates may be located anywhere in CanadaSalary: $55,000 per yearMonthly Performance Bonus: Approximately $200–$700 per monthEmployment Type: Permanent | Leadership Opportunity | Fully RemoteWhy Join This Organization?Fully remote position with the flexibility to workStrong chance for career growth into a management positionOpportunity to lead and develop Customer Service Representatives and Team LeadsCollaborative and supportive leadership environmentFast‑paced and engaging contact centre operationInclusive workplace culture focused on employee developmentExposure to a variety of customer service, operational, and leadership initiativesPosition OverviewOur client is seeking a motivated and experienced Bilingual Customer Service Supervisor to oversee a team within a multi‑channel Contact Centre environment.Reporting to the Customer Service Manager, the successful candidate will lead a team of Customer Service Representatives and Team Leads while ensuring service excellence, employee engagement, operational efficiency, and customer satisfaction.This position is ideal for someone currently working as a Customer Service Supervisor, Team Lead, or Senior Customer Service Representative who is looking to further develop their leadership career within a growing organization.The successful candidate will have two Team Leaders reporting directly to them and will play a key role in coaching, mentoring, and developing a high‑performing customer service team.Key ResponsibilitiesLead, coach, mentor, and develop Customer Service Representatives and Team LeadsFoster a positive and engaging team environment focused on service excellenceManage customer escalations and support issue resolutionMonitor team performance, including KPIs, QA scores, schedule adherence,



and productivity metricsConduct coaching sessions, training, performance reviews, and ongoing development initiativesCollaborate with Quality Assurance, Workforce Planning, and Management teams to improve service deliveryIdentify opportunities for process improvements and operational efficienciesCommunicate program, policy, and procedural updates to team membersSupport workforce scheduling, coverage planning, and payroll tracking activitiesAssist with back‑office operations, ticket management, and special projects as requiredParticipate in on‑call responsibilities as assignedQualificationsMinimum 1 year of experience in a Customer Service Supervisor, Team Lead, or similar leadership roleMinimum 2 years of customer service experience within a fast‑paced environmentProven leadership, coaching, and employee development skillsStrong conflict‑resolution and customer escalation management experienceExcellent communication and interpersonal skillsStrong organizational, analytical, and problem‑solving abilitiesAbility to manage multiple priorities and adapt to changing business needsAdvanced proficiency with Microsoft Office SuiteExperience with Five9, Verint, and/or Salesforce is considered an assetFully bilingual in English and French (spoken and written)Ability to work a flexible full‑time schedule, including evenings, weekends, and holidays as requiredComfortable working remotely in a high‑volume contact centre environmentIdeal Candidate ProfilePassionate about coaching and developing peopleCustomer‑focused with a commitment to service excellenceStrong communicator with the ability to motivate and influence othersComfortable working in a fast‑paced, performance‑driven environmentDetail‑oriented, organized, and proactiveSeeking long‑term growth opportunities within customer service leadership#J-18808-Ljbffr

📌 Bilingual Csr Call Centre Team Leader (Grande Prairie) - C$55,000 A Year - Remote (Winnipeg)
🏢 Beyond Bilingual
📍 Winnipeg