Drive SMB subscription renewals onsite in St. Catharines using customer communication, CRM management, and approved AI tools. Build relationships that support retention.
Accenture seeks an SMB Renewals Specialist for customer-focused, results-driven account management. You will manage renewals, respond to inquiries, assist onboarding, and pursue quarterly revenue and retention targets. The work requires organized account handling, skilled communication, and thoughtful AI use.
Key Responsibilities:
- Own renewals across a portfolio of SMB accounts
- Communicate timelines, pricing, questions, and account needs
- Prepare quotes and coordinate contract approvals
- Maintain accurate CRM records, opportunities, and forecasts
- Use AI tools to streamline communications and workflows
Requirements:
- Three years of work experience, or two with related graduation
- High school diploma or equivalent
- Six months of hands-on AI tools experience
- Customer-facing experience in support, sales, or account management
- Comfort using CRM and business tools
Apply renewal sales, customer service, CRM, and AI skills to support Accenture’s SMB customers and retention targets.