Analyze suspicious activity and protect Tangerine customers as a Fraud Detection Analyst in Toronto, working across products, alerts, and transactions.This analyst supports Tangerine’s Fraud Operations Team in Canada by investigating alerts, assessing risk, and mitigating fraudulent activity. The work protects customers, minimizes financial losses, and supports compliance with regulations, policies, and procedures.
You will also communicate with customers and internal departments.Key Responsibilities:Investigate suspicious activity across Tangerine products and fraud alertsAnalyze accounts and transactions to determine appropriate actionContact customers to validate activity and resolve concernsIdentify emerging fraud trends and potential compromise pointsSupport inbound fraud teams and established performance indicatorsRequirements:High school diploma or equivalentCustomer service experience, preferably in financial servicesStrong analytical, critical-thinking, and decision-making skillsEffective written, verbal, and interpersonal communicationAvailability for non-standard hours, including weekends and holidaysBring analytical judgment, customer communication, and fraud investigation skills to Tangerine’s Toronto Fraud Operations Team.#J-18808-Ljbffr