Support floral and gifting customers through phone, chat, and email as an empathetic, tech-savvy Onshore Customer Service Agent. Work full time Monday through Friday, 11:00 AM to 8:00 PM ET.
This position represents a premium US-based floral and gifting brand. You will provide solutions-oriented support across multiple channels while handling emotionally significant celebrations with care. The role requires Zendesk proficiency, strong communication, active listening, and calm troubleshooting.
Key Responsibilities:
- Respond across phone, email, live chat, WhatsApp, and social media
- Take orders and complete necessary order modifications
- Coordinate with shipping and fulfillment teams
- Resolve payment-related issues and document customer interactions
- Escalate complex complaints through established protocols
Requirements:
- Two to four years of multichannel customer service experience
- Onshore availability for the stated Monday through Friday schedule
- Proficiency with Zendesk and familiarity with phone systems
- Exceptional written, verbal, and active listening skills
- Reliable computer, internet connection, backup, and quiet workspace
Apply your multichannel communication, Zendesk, and troubleshooting skills to support meaningful floral and gifting orders.