Front Desk SupervisorDepartment:Front OfficeLocation:Harrison Hot Springs Resort & SpaPay:$19.41 - $25.88 per hourAbout the RoleAssist the Front Office Manager in directing and supervising operational activities of the resort's Front Office to provide the highest service standards while permitting acceptable profit levels. The position is responsible for day‑to‑day guest operations in the absence of the Front Office Manager. Able and willing to recommend procedural changes. Assist in implementing and monitoring the department's budget and help control expenses within approved budget constraints. This position ensures all Front Office operational procedures are completed, followed up, and that policies are maintained.What You’ll DoEnsure all Front Office quality standards are complied with and policies and procedures are consistently applied.Ensure guest billing concerns, voice mail, emails, and general guest communications are followed up in a professional and timely manner.Provide training for newly hired Front Office associates.Train in the Night Audit role to provide back‑up and support as required.Assist in scheduling Front Office personnel while maximizing service and efficiency of labour costs (following the collective agreement).Ensure guest incidents, complaints, and special instructions are logged appropriately.Update Front Office associates as recent information relevant to their positions/duties becomes available, updated,



or newly implemented.Support Front Office associates in promoting resort facilities and services.Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.Plan, assign, and direct work, address complaints, and resolve problems.Oversee the daily operational requirements of the Front Office.Complete additional job‑related duties as assigned.What We’re Looking ForMinimum of three years increasingly senior supervisory experience on a busy hotel/resort front desk.Hospitality industry courses in hotel management/front office management from a recognized institution is an asset.Ability to present information to groups of guests, employees, suppliers, or resort managers.Superior organizational, communication, problem‑solving, and interpersonal skills.Strong cash handling skills.Calm demeanor when dealing with difficult situations with staff or guests.Flexible to a changing schedule.PerksOn‑site complementary parkingCompany eventsSubsidized Meal ProgramAssociate Discounts: Room, F&B; outlets, retail and spaVoluntary RRSP (for eligible associates)Benefits package including health, dental, vision coverage, long‑term and short‑term disability insurance (for eligible associates)Features of the ResortFive mineral hot springs poolsHealing Springs SpaThree restaurants & one coffee shopTwo gift shopsBanquet and catering servicesGolf course, marina, and more!Only candidates legally eligible to work in Canada will be considered. We thank all applicants, however, only those selected for an interview will be contacted.#J-18808-Ljbffr

📌 Front Desk Supervisor - C$19.4 - C$25.9 An Hour (Winnipeg)
🏢 Harrison Hot Springs Resort and
📍 Winnipeg