Gestionnaire de cas (Case Manager)Job ID: 10783114 – Location: Toronto, ON – Programme Passages ICM – Contract: 12 months (possible extension to 18 months) – Compensation: 57 007$ – 71 647$ per year, prorated – Work Type: Onsite – Posted: 7 mai 2026 – Closes: Open until filled.LOFT Community Services is a unique charitable organization that supports people with complex mental and physical health challenges, substance use issues, poverty, and homelessness. The organization serves around 19 534 individuals annually and provided 1 839 supportive housing units last year. It is one of Ontario’s largest mental health service providers of its type and is a recognized Non‑profit Employer of Choice.Job SummaryThe Case Manager works with French‑speaking individuals with serious and persistent mental illness to provide direct case management services, facilitating recovery plans, life‑skills training, resource access, safety planning, and crisis prevention.What You Will DoDirect Service ResponsibilitiesProvide support and assistance to assigned clients experiencing serious and persistent mental illness through regular community contact.Complete comprehensive assessments of each client’s unique goals and needs using collaborative and therapeutic methods.Guide clients in developing a personalized Client Safety Plan and completing the Ontario Common Assessment of Need (OCAN).Assist clients in achieving identified goals such as acquiring shelter, food, income, ID, clothing; building a positive support network; accessing primaryand psychiatric care; developing budgeting, medication, and symptom‑management skills; creating harm‑reductionplans; pursuing educational orvocational interests; developing copingstrategies and securing safe, affordable housing.Develop, implement, and monitor service care plans and crisis‑prevention/intervention plans in partnership with clients.Teach life skills (shopping, budgeting, household management, public transit use,



etc.).Help clients identify and manage symptoms, develop effective coping skills, and address emergency or crisis needs.Coordinate additional community resources, supports, services, and appointments.Maintain liaison with clients’ support networks when consent is obtained.Provide services within an anti‑racism/anti‑oppression framework.Advocate on behalf of clients when appropriate.Establish and maintain positive working relationships with other service providers, professionals, agencies, and families.Develop discharge plans in partnership with clients.Perform other duties as assigned by the Senior/Project Manager or Executive Director.Indirect Service ResponsibilitiesMaintain confidentiality, privacy, and accuracy of all client and agency information in line with policies.Record accurate, explicit, concise client case notes in the agency database.Organize client paper files.Manage privacy and accuracy of information in shared solutions such as IAR, HPG for CHRIS, and Better Care.Submit monthly timesheets and expenses following guidelines.Participate in partnership, team, supervision, administration, and peer group meetings to improve services.Identify areas for professional growth and training in collaboration with the Senior/Project Manager.Participate in agency committees.Provide backup support during staff absences.Represent the agency at external workshops, inter‑agency initiatives, staff training, and community activities.Adhere to all agency policies, procedures,



and health and safety guidelines.Other duties as assigned by the Senior/Project Manager or Executive Director.What You BringA post‑secondary education in social services or health care and at least three years of related experience.Fluency in French, both oral and written; only French speaking candidates will be considered.Knowledge of psychosocial rehabilitation principles, including the philosophy of recovery.Experience with concurrent disorders and addiction services.Knowledge of community resources for mental health and substance use.Excellent interpersonal skills and supportive counselling techniques, especially with marginalized populations.Understanding of the criminal justice system’s impact on people with mental illness.Strong judgment and problem‑solving skills.Ability to work effectively individually, in teams, and within system‑level contexts.Organizational, documentation, and time‑management skills, with the ability to prioritize independently.Demonstrated work within an anti‑racism and anti‑oppression framework.Driving licence and access to a vehicle.Knowledge of Ontario health system, policies, and data structures is an asset.Knowledge of additional languages is an asset.Experience serving multi‑barrier populations is a major asset.What We OfferYear‑round online training programme.Above‑minimum vacation time and paid personal and sick days.Professional development budget.Corporate gym membership rate with GoodLife Fitness.Access to Perkopolis, a comprehensive discount programme.Unlimited DEI training through partnership with the Canadian Centre for Diversity and Inclusion.Commitment to Diversity and InclusionLOFT Community Services is dedicated to creating an inclusive workforce that mirrors the diversity of the community it serves. We encourage applicants who may not meet every listed requirement to apply if they believe they can thrive in the role.NotesA satisfactory vulnerable sector check (VSC) is required.This posting provides only a summary of responsibilities and requirements for the position.#J-18808-Ljbffr

📌 Case Manager Gestionnaire De Cas_ft-Contract - C$57,007 - C$71,647 A Year (Winnipeg)
🏢 Loft Community Services
📍 Winnipeg