Support customers through banking queries as a Contact Centre Consultant at Bank Australia, using strong service and communication skills. Work hybrid in Collingwood, Monday to Friday, with rostered Saturdays.

This eight-month fixed-term role suits people seeking banking experience and customer-focused development. You will handle everyday banking support across inbound calls, online chat, email, and social media. Regular coaching will support your progress within Bank Australia’s values-based organisation.

Key Responsibilities:

• Manage customer queries according to bank policies and procedures
• Provide exceptional service as a first customer contact
• Support everyday banking through calls, chat, email,
  
  
  
  and social media
• Identify opportunities across banking products and services
• Conduct outbound follow-ups and welcome current customers

Requirements:

• Solid track record of exceptional customer service
• Confidence building strong customer relationships
• Well-developed written, verbal, and interpersonal skills
• Ability to prioritise, follow processes, and multitask
• Commitment to Bank Australia’s purpose, values, and B Corp ethos

Bring customer service, problem-solving, and banking support skills to Bank Australia’s hybrid Collingwood Contact Centre team.