AWIN Advanced Body Shop | North York is looking for a Customer Service Representative to join our team!How would you like to work with one of the most prestigious and well-respected automotive groups? Join AWIN! We are part of a premier network of luxury automobile dealerships as well as 3 state of the art collision centres in the Greater Toronto Area. Our company values its customers and employees and is invested in principles for success. We value doing business with integrity and adhere to the highest ethical standards.Due to our continued growth, our AWIN Advanced Body Shop | North York is currently looking for a Customer Service Representative to join their fantastic team!We offer competitive salaries and generous perks!Excellent Group Benefits packageGroup RRSP Contribution programWork/life balanceTraining and support programsBoot and tool allowanceCorporate supportMentorship and developmentUnlimited careers opportunities within our automotive groupJob Purpose:The Customer Service Representative accepts and directs incoming calls, takes detailed messages, and provides basic information to callers. The incumbent will have front-line contact with the public and must represent the body shop in a professional and friendly manner at all times.Job Duties:Communicate with callers in a professional, friendly and efficient manner, striving to minimize the time they are put on holdTake detailed messages, including the caller's first and last name, company name if applicable, the time,



and the message the caller wishes to leaveCommunicate messages to the appropriate parties in a timely mannerProvide basic information to callers who have general inquiriesPrepare and update customer filesObtain customer's written approval on all repair orders at the time of the write-up or when closing additional add-on salesEnsure personal protective equipment is worn at all times when entering the shopPerform clerical and administrative and other duties as assignedRequirements:High school diploma or equivalent.Ability to effectively manage time, meet deadlines, and complete all assigned tasksProven organizational skillsExcellent customer service skills; both written and verbalAbility to work in a team and independentlyMust speak clearly on the telephone and convey an image of professionalismMust be able to convey messages to employees clearly and quicklyPersonal Attributes:Passion, motivation, focus and leadership skillsResults focused approachTeam playerAbility to influence, negotiate, and mediate effectivelyStrong attention to detailAbility to maintain confidentiality and professionalismExcellent interpersonal and team building skillsStrong time management and organizational skillsHonest, courteous and able to demonstrate strong work ethicsDrive and ability to work with minimum supervisionAWIN Advanced Body Shop | North York is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please indicate this in your cover letter (or email).

📌 Customer Service Representative (Toronto)
🏢 AWIN
📍 Toronto