Use French and English to deliver passenger assistance at Ottawa International Airport, guiding travelers while supporting safety, security, and effective queues.
A.S.P. Incorporated seeks Passenger Assistance Representatives for terminal passenger flow, queue management, and access control. As a first point of contact, you will determine eligibility requirements, direct passengers, and provide exceptional customer service. The role requires situational awareness, communication, and attention to detail.
Key Responsibilities:
- Greet passengers, provide directions, and deliver customer assistance
- Monitor passenger flows, congestion points, and Customs Hall capacity
- Coordinate queues and passenger movement as directed
- Validate entry and exit rights for restricted areas
- Guide passengers through automated systems and kiosks
Requirements:
- Fully bilingual communication in French and English
- High School diploma or Grade 12 education
- One year customer service or security experience
- Eligibility to work in Canada
- Availability for rotating 24/7 shifts, including holidays
Bring bilingual communication, passenger service, and situational awareness to Ottawa Airport operations with A.S.P. Incorporated.