Support passengers and aviation customers in Timmins, Ontario, using strong communication skills and careful attention to detail. Work diverse or split shifts.
MAINTAIR AVIATION SERVICES seeks a Customer Service Agent supporting passengers, travel agencies, corporate customers, and internal groups. Working under Station Coordinators or Shift Leads, you will follow company policies, safety procedures, and carrier specifications. The position combines reservations, flight handling, baggage support, and customer communication.
Key Responsibilities:
- Provide quality service to passengers and diverse customer groups
- Answer phones and emails with fare and schedule information
- Take and create reservations using available systems
- Greet flights and make boarding or passenger paging announcements
- Assist with baggage issues, deliveries, and handling requirements
Requirements:
- Minimum Grade 12 education or equivalent experience
- English communication skills; bilingual ability preferred
- Ability to secure an Airport Restricted Area Pass
- Working knowledge of Microsoft Office and Windows
- Excellent customer service skills and teamwork abilities
Bring aviation knowledge, customer service expertise, and adaptable communication to MAINTAIR AVIATION SERVICES operations in Timmins.