Client relationships and complaint resolution are central to this Sunrise Farms Customer Service Representative role, with weekday hours from 7:30am to 4:00pm.
You will serve as the frontline contact for customers across retail, food service, and industrial sectors. The work includes gathering information, addressing service concerns, managing claims and credits, and maintaining customer contracts. Success requires explicit communication, careful documentation, strong problem-solving, and collaboration with internal departments to protect service quality.
Key Responsibilities:
- Gather information for product and service inquiries
- Resolve complaints while mitigating service quality issues
- Manage customer claims and credits under organizational policies
- Oversee customer contracts and support client relationships
- Provide vacation coverage for uninterrupted service delivery
Requirements:
- Ability to build rapport and positive customer relationships
- Effective verbal and written communication skills
- Accuracy and attention to detail in client work
- Adaptability and initiative in evolving work environments
- Resilience and stress tolerance during demanding situations
Use communication, problem-solving, and relationship-building skills to support Sunrise Farms customers and maintain consistent service standards.