Coordinate home care scheduling at CBI Home Health in Toronto, using communication, problem-solving, and scheduling software in a fully in office role.

As a Care Access Representative, you will manage direct-care staff scheduling within a high-volume contact center. You will handle calls, chats, data entry, and intake while supporting clients, families, and care providers. Your work helps maintain continuity of care.

Key Responsibilities:

- Assign care providers using scheduling software accurately
- Handle inbound and outbound calls and chats
- Update client records, care plans, and databases
- Address scheduling issues and escalate when necessary
- Maintain relationships with clients, families, and providers

Requirements:

- Minimum Grade 12 education
- At least two years’ customer service, scheduling, or coordination experience
- Microsoft Office and scheduling software proficiency
- Keyboarding speed of 35–45 words per minute
- Availability for rotating shifts Monday through Sunday

Bring organized scheduling, strong communication, and problem-solving skills to CBI Home Health’s Toronto care access team.

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📌 Care Access Representative Toronto
🏢 CBI Home Health
📍 Toronto