Support ICBC employees and business partners by phone, diagnosing technology problems and processing requests from Victoria’s hybrid work arrangement.

This temporary full-time IT Service Desk Representative position works 7.5 hours daily, Monday through Friday. You will provide a single contact point for IT support across computer systems, applications, equipment, network, and telephone systems. The position operates in a call center setting.

Key Responsibilities:

- Provide phone support for employees and ICBC business partners
- Research and resolve multiple technical issues and requests
- Use vendor manuals and internal documentation during diagnosis
- Escalate unusual or complex issues appropriately
- Maintain knowledge of department standards, policies, and procedures

Requirements:

- Ability to respond effectively to time-sensitive customer concerns
- Ability to research issues across multiple requests and media
- Experience with voice and data communications technologies
- Familiarity with local and remote diagnostic tools
- Six months’ service desk experience and relevant post-secondary education

Apply your customer support, problem diagnosis, and technology knowledge as an IT Help Desk Analyst at ICBC.

📌 IT Help Desk Analyst Customer Support (Victoria)
🏢 ICBC (Insurance Corporation of British Columbia)
📍 Victoria