Build strategic client relationships for GreenShield Administration by combining health advantages knowledge with service delivery and issue resolution.
This Senior Account Manager manages partner relationships supporting GreenShield Administration's claims adjudication capabilities. You will coordinate business areas, shared service partners, and clients to deliver commitments and develop client-focused solutions. Success includes managing a business block, supporting renewals, and contributing to integrated sales and business development initiatives.
Key Responsibilities:
- Coordinate teams to meet client commitments and service agreements
- Manage issues through resolution and escalate service challenges appropriately
- Develop annual Account Management Plans for designated accounts
- Support RFI and RFP responses for new business
- Participate in additional product and service strategies
Requirements:
- Five years of account management or account executive experience
- Proven success managing and growing a block of business
- Extensive customer service and health benefits experience
- Effective written, oral, and presentation communication skills
- Strong organizational, analytical, and problem-solving abilities
Bring client leadership, benefits administration knowledge, and practical problem-solving skills to GreenShield's partner-focused account management team.