Support Airbnb guests and hosts through high-stakes escalations using empathy, negotiation, and sound judgment at Teleperformance’s Toronto site. Work fully in office at 75 Eglinton Ave E.

As an Elevated Support Senior Specialist, you will represent Airbnb values while resolving sensitive community cases. You will communicate clearly with varied audiences, balance guest and host needs, and protect customer information in Airbnb systems. Success requires customer experience expertise and reliable prioritization.

Key Responsibilities:

- Manage sensitive cases from initial escalation through final closure
- Make financial decisions when unique circumstances require adaptation
- Anticipate expectations and develop effective case resolutions
- Represent Airbnb values through inclusive,



professional communication
- Support hosts and guests enrolled in customer experience pilots

Requirements:

- Proven complex casework and exceptional customer experience delivery
- Excellent written and verbal communication skills
- Strong organization, prioritization, and multitasking abilities
- Ability to work weekends, holidays, and changing shifts
- Knowledge of Apple Mac OS, Google Suite, and CRM systems

Use empathy, responsiveness, and practical problem-solving to resolve Airbnb community escalations as Teleperformance’s Elevated Support Senior Specialist.

📌 Airbnb Community Support Escalations (Toronto)
🏢 TP GROUP
📍 Toronto