Farm equipment dealership experience meets customer success in this remote-first Brilliant Harvest role supporting dealers, farmers, and conversational AI adoption. Strong presentation skills matter.
As a Customer Success Representative, you will become a go-to resource for agriculture users and their technology needs. You will help dealerships expand platform usage, create tutorials and documentation, and deliver engaging onboarding. Your work connects farm equipment realities with practical software support.
Key Responsibilities:
- Serve as a trusted resource for dealer and farmer users
- Drive deeper dealership engagement through usage strategies and metrics
- Lead tutorials, product videos, release notes, and documentation
- Present product demonstrations and onboarding sessions in person and online
- Collaborate with Product and Sales on account retention and growth
Requirements:
- Farm equipment dealership, agriculture software, or ag-tech background
- Ability to relate effectively to dealers and farmers
- Clear, confident, and approachable communication style
- Proactive organization and commitment to customer success
- Ability to make technology comfortable for non-technical users
Use farm equipment knowledge, transparent communication, and user training to strengthen Brilliant Harvest customer success and platform adoption.