Help clients access legal aid through Legal Aid BC by combining trauma-informed intake, cultural competency, and clear communication. This position is based in Vancouver.

As an Intake Legal Assistant, you will provide front-line services to people seeking legal assistance. You will identify legal issues and urgency, gather application information, determine eligibility, and communicate decisions. The position also connects clients with Legal Aid BC, community resources, private bar lawyers, and duty counsel.

Key Responsibilities:

- Use active listening and de-escalation techniques
- Apply trauma-informed and person-centered intake practices
- Redirect clients to LABC or community resources
- Appoint duty counsel in local courts
- Facilitate lawyer searches and warm handoffs

Requirements:

- Knowledge of court and tribunal procedures
- Knowledge of community resources and social service agencies
- Cultural competency grounded in Truth and Reconciliation
- Ability to interpret policies and guidelines
- Excellent interpersonal and communication skills

Use client-centered intake, cultural awareness, and legal aid knowledge to assist people experiencing reliable legal distress.

📌 Legal Aid BC Client Intake Assistant (Vancouver)
🏢 Legal Aid BC
📍 Vancouver