Support fan-driven retail at Lids Sports Group with product knowledge and exceptional customer service. Guide teams across licensed apparel and headwear stores.
The Assistant Store Manager helps deliver Lids customer experiences across officially licensed headwear, apparel, and customization services. You will support associates through training and goal setting, reinforce company standards, and help create a fun, productive, and inclusive environment. The role also addresses customer concerns, membership offers, visual guidelines, and store presentation.
Key Responsibilities:
- Assist recruiting and training store personnel on procedures
- Encourage compliance with company policies and guidelines
- Offer customers Lids memberships and special in-store offers
- Maintain visual merchandising, signage,
cleanliness, and professional appearance
- Resolve customer issues in the moment and make it right
Requirements:
- Established ability to produce sales results while minimizing loss
- Strong interpersonal skills and skilled verbal communication
- Ability to work independently without supervision
- Ability to constantly stand and frequently walk on shift
- Ability to frequently hear and communicate with customers
Bring sales leadership, product expertise, and customer service focus to Lids retail experiences featuring leading sports and fashion brands.