Network incident coordination and operational leadership define this Senior Specialist contract with Metrolinx across the Greater Toronto and Hamilton Area.

The NOC Incident Control team seeks a Senior Specialist to support incident response across Metrolinx’s operating network. This contract lasts up to 12 months and focuses on monitoring, assessing, triaging, and managing emerging incidents. The role supports secure, reliable, customer-focused transit services through coordinated response and accurate documentation.

Key Responsibilities:

- Coordinate operational responses to incidents, emergencies, and service disruptions
- Assess, prioritize, and triage complex safety and security incidents
- Monitor disruptions, service impacts, and evolving operational risks
- Prepare incident reports, briefings,



and operational impact summaries
- Maintain Control Logs, MySafety entries, and incident records

Requirements:

- Experience supporting incident response across operating networks
- Ability to identify threats, hazards, risks, and escalation needs
- Ability to coordinate internal and external response resources
- Strong documentation skills for incident actions and impacts
- Ability to provide operational guidance during disruptions

Support Metrolinx incident control through network monitoring, risk assessment, coordinated response, and precise operational documentation.

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📌 Senior Network Incident Specialist (Toronto)
🏢 Metrolinx
📍 Toronto