Deliver personalized guest service at the Wickaninnish Inn on Vancouver Island, using communication, organization, and reservation skills daily.

As a Guest Service Representative and Reservations Agent, you will support Front Office and Reservations operations at a Relais & Châteaux property. You will welcome guests, manage bookings, answer inquiries, and coordinate accommodations, dining, spa services, and activities. The position requires accuracy, flexibility, and thoughtful recommendations throughout each guest journey.

Key Responsibilities:

- Welcome, check in, and check out guests
- Execute room, dining, spa, and activity reservations
- Respond to guest inquiries across multiple communication channels
- Coordinate personalized itineraries and additional guest experiences




- Maintain accurate profiles, preferences, requests, and reservation notes

Requirements:

- Minimum two years of customer service experience
- Exemplary guest service and superior communication skills
- Solid organization, accuracy, multitasking, and problem-solving abilities
- Microsoft Word and Excel proficiency required
- Evening and weekend availability with a valid BC Class 5 Driver's License

Bring personalized hospitality, reservation coordination, and detailed communication to the Wickaninnish Inn’s Front Office team.

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📌 Luxury Hotel Guest Service Representative (Vancouver)
🏢 Relais & Chateaux
📍 Vancouver