Client Service and Scheduling Coordinator (Temporary Full-time, 6‑month contract)This CSS Coordinator has overall accountability for the daily coordination and monitoring of client services activities, including service planning, scheduling, dispatching, and data entry required to accurately develop and maintain client and staff schedules that meet the client and program needs in a productive and optimal manner in alignment with Collective Agreements and relevant employment legislation. The Client Service and Scheduling Coordinator prepares payroll reconciliation and acts as the first point of contact and support to resolve unexpected events.ResponsibilitiesDevelop and manage positive and respectful relationships with clients on behalf of the organization.Negotiate and manage client issues or concerns with scheduled visits.Develop and maintain a schedule in compliance with Collective Agreements and relevant employment legislation to meet client service needs and ensure all shifts are covered.Determine need for staff replacement/redeployment.Analyze and monitor client schedules for areas of efficiency and for adjustments to meet hours of service target per day.Continuously monitor for quality and recommend improvements to the Manager.Manage and approve staff scheduling requests in collaboration with the Care Team Lead, including availability, shift exchanges, and shift cancellations such as sick calls.Review vacation and other Leave of Absence requests and communicate recommendations to Care Team Lead for review and approval.Ensure the schedule is posted as per the collective agreement and is as complete as possible.Prepare and ensure accuracy of bi‑weekly payroll and agency invoices, submit to Manager for approval, and resolve any discrepancies.Ensure employee or client documentation is complete and maintained in a timely manner.Respond to and immediately manage employee accidents, ensuring compliance with Nucleus’ policy to ensure staff safety,



and communicate/escalate to the Care team Lead and/or Manager.Respond to critical incidents in a timely manner and escalates to Care Team Lead.Identify and mitigate risks in client service.Protect the privacy and confidentiality of all privileged information and activities according to the policies of Nucleus and PHIPA.Key Skills & ExperiencePost‑Secondary degree or diploma in Social Service, Gerontology, Business or Medical Administration and/or equivalent education/experience.Previous experience scheduling according to Collective Agreements and relevant employment legislation.Excellent organizational, interpersonal and communication skills, problem‑solving and decision‑making ability.Excellent customer service skills and a passion for delivering exceptional service to vulnerable populations.Experience or working knowledge of community work with the senior population or adults with physical disability.Ability to work independently, under time pressure and successfully manage multiple tasks simultaneously; demonstrated initiative, teamwork and the ability to prioritize tasks and be versatile to accommodate changing demands.Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and ability to learn and effectively utilize computer applications; knowledge and experience with Alaya Care an asset.Ability to demonstrate sound judgment.Special ConditionsOn‑call rotation with the CSSC team.Hours of operation from 6:00AM to 10:30PM, with shifts scheduled within this time frame.Evening, weekend, and holiday work is required.We value diversity in the workplace because it allows us to better understand and meet the needs of our clients and the communities we serve. It helps us foster greater creativity, breadth of experience, and personal growth among our staff, and it’s essential to our success as an organization. All qualified people are encouraged to apply, and accommodation is available on request.Job Type:Fixed‑term contractPay:From $56,000.00 per yearExperienceScheduling: 1 year (required)Healthcare: 1 year (preferred)Work Location:Hybrid remote in Oakville, ON#J-18808-Ljbffr

📌 Scheduling Coordinator - Healthcare (1 Year Contract) (Oakville) - C$56,000 A Year
🏢 Nucleus
📍 Winnipeg