Who We AreFor more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.Mission StatementThe Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.Job DescriptionPOSITION INFORMATIONThese roles are contract to run from Nov 2026 – May 2027LOCATION: 50 Estate Drive, Scarborough, M1H 2Z1SERVICE RESPONSIBILITIESAll ShiftsSigns in for shift and reads all Logbook entriesTake on role as Fire Captain each shift during emergency situationsHandles the admission, orientation for new intakes.Read and review house rules with new intake and complete the TriageEnsure enforcement of house rules, including behavior modification discussions, giving/reviewing warnings andEnter all Intakes and Discharges on SMIS, process intake paperwork and upload necessary documents on SMISPrint out SMIS bed log at end of shift and ensure that SMIS, the bed roster and Logbook match all shift activity, and ensure SMIS Queue is up to dateAccurately records day-to-day happening using appropriate methods; maintains logbooks and completes incident reportsKeeps a record of Presto Cards distributed and confirm how many cards are remaining before and at the conclusion of the shiftMonitors the activities of the clients and maintains availability for personal, practical and moral supportProvides the clients with their stored medication having them complete the medication distribution form, including providing safe storage and recording of prescribed medication, as requested by the client.Liaises with internal referral sources and external agencies as neededKeep a record of meal requests and food allergiesDistribute late meals, bag lunches, coffee/tea,



and serve snacksAnnounce mealtimesOversee mealtimes and provide supervision in the serving areaEmpty garbage cans as neededClean client sitting area for urgent spills as needed in absence of cleaning staffMake announcements to clients as neededWrite messages for clients and notify clients accordinglyDistribute clothing and personal hygiene items as requested by the clientsProvide harm reduction resources and distribute protected use supplies as requestedAssist with receiving/organizing/storing of donated itemsRespond to and direct all telephone inquiries/voicemails accordinglyCarrying out wellness checks throughout the building in accordance with policies and proceduresRecord all facility issues and concerns on the appropriate Work Order/Supply Order documentAssists and participates in program functions on special occasions or activitiesPlace used walkie talkie on charger at the end of each shiftContact repair people as neededApprove overnight passes, working passes and curfew extensionsTidy front desk/intake area throughout the shiftAssist clients with any resources/referrals that may be requiredBag/label clients’ belongings and place in storage room that have been left behind according to policies and proceduresCleaning/disinfect cots and make available for new intake in the absence of housekeepingPerform other duties required by administrationNight Shift specific.Complete nightly bed checks and discharge as needed, as per policy and procedureACCOUNTABILITIESCRITICAL RELATIONSHIP MANAGEMENTInternal: Reports directly to the Front Line SupervisorIndirectly reports to the Assistant Director and/or the DirectorDevelop close working relationships with all staff within the organization including Housekeeper, Janitors, Chaplain, Administration and the Management TeamExternalEstablish and maintain good working relationships with external agencies to make the appropriate referrals.WORKING CONDITIONSThe incumbent will work under the following disagreeable conditions:



Dealing with angry people Abusive people Verbal abuse Isolation Work schedule affecting lifestyleEDUCATION AND EXPERIENCE QUALIFICATIONSHigh School Graduate with a diploma in the Social Services or Human Services field.Prior related experience, including experience with frontline work in a social service settingKnowledge and understanding of Homelessness, Addictions Counselling and Mental Health Certification in CPR/First Aid Certification in Crisis Intervention Police check clearanceAdhere to standards that are consistent with the values & philosophy of The Salvation Army and Florence Booth HouseSkills and Capabilities (examples provided below)Attention to detail, problem solving and analytical skills.Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.De-escalation skillsPossess excellent problem-solving skillsAbility to function as a team memberBasic computer and clerical skillsFluent in written and spoken EnglishCompensationThe target hiring range for this position is $26.97 to $27.66 with a maximum of $28.34. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.Our employees are motivated by the fulfillment and meaning they experience as they serve people in need across Canada and Bermuda. Whether at the front-lines or in a support role, as part of our team you’ll work alongside a diverse and skilled group of purpose-driven professionals, empowered to provide exceptional service. We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP’s, as well as to expand your skills and advance our careers as together we build a culture of continuous learning and growth. If you're looking for a career that allows you to find meaning, make an impact, and one that challenges you to grow and become the best version of yourself, join our dynamic team. There is a place for everyone to belong at The Salvation Army.#J-18808-Ljbffr

📌 Front Line Worker (Full Time – Contract) (Winnipeg)
🏢 The Salvation Army
📍 Winnipeg