Member Services Representative (Part-Time)

Luminus Financial is seeking a Part-Time Member Services Representative to join our team.

As a Member Services Representative, you will be one of the first points of contact for our member-owners, providing friendly, knowledgeable, and professional service in person and through virtual channels, including online, email, and telephone support.

This role involves handling day-to-day financial transactions, responding to member inquiries, identifying opportunities to introduce relevant products and services, and supporting branch administrative functions.

The ideal candidate is detail-oriented, dependable, and passionate about helping people. You'll work collaboratively with the Luminus team to deliver a positive member experience while supporting the credit union's day-to-day operations.

As a part-time team member, you will provide support during scheduled shifts, with the flexibility to assist across various Luminus locations as operational needs require.

Responsibilities

- Act as an ambassador for Luminus Financial, promoting our brand and values both internally and externally.
- Demonstrate professionalism through communication, appearance, and interactions with members and colleagues.
- Contribute to a positive, cooperative, and transparent team environment.
- Follow all established credit union policies, procedures, and compliance requirements.
- Accurately process financial transactions while adhering to cash handling, security, and risk management procedures.
- Respond to incoming calls, emails, and in-person inquiries in a timely, courteous, and efficient manner.
- Assist member-owners with account inquiries, transactions, concerns, and service requests, escalating matters to the appropriate team members when necessary.
- Provide information about Luminus Financial products and services, identifying opportunities to support members' financial needs.
- Support individual performance targets, including deposits, Member Ownership Rewards (MOR), and credit cards.




- Recommend and refer appropriate deposit and credit products based on member needs.
- Assist members with online banking registration and account access while following compliance guidelines.
- Process electronic funds transfer transactions, including wire transfers and CAFT.
- Conduct outbound calls as required to support member service and credit union initiatives.
- Provide administrative and operational support to branch teams as needed.
- Perform other duties as assigned.

Qualifications

- High school diploma or equivalent; post-secondary education is an asset.
- Demonstrated ability to work effectively in a team environment.
- A genuine passion for providing excellent customer and member service.
- Strong attention to detail, accuracy, and organization.
- Strong interpersonal and communication skills.
- Ability to manage multiple responsibilities in a fast-paced environment.
- Previous experience in customer service, retail, banking, or financial services is an asset.
- Availability to work part-time shifts and provide support at various Luminus Financial locations as required.

BUILDING RELATIONSHIPS

- Deliver exceptional service to member-owners and partners.
- Create a welcoming and supportive experience as a first point of contact.
- Build trust through professionalism, reliability, and follow-through.
- Communicate clearly, respectfully, and effectively.
- Take the time to understand each member’s individual needs.

EFFICIENCY AND ACCURACY

- Process transactions accurately and efficiently.
- Follow up on member requests, inquiries, and concerns in a timely manner.
- Recognize and assess potential risks while following established procedures.
- Manage multiple responsibilities and priorities in a fast-paced environment.

TEAMWORK AND FLEXIBILITY

- Work collaboratively with colleagues to support branch operations and member service.
- Be willing to assist with additional responsibilities when needed.
- Maintain flexibility to work scheduled part-time shifts at various Luminus Financial locations.
- Contribute to a positive and supportive workplace culture.

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📌 Member Services Representative (Part-Time) (Toronto)
🏢 Luminus Financial
📍 Toronto