Remote Customer Support Advocates use email, chat, and phone communication to help customers, with two weeks of remote training in Canada.
This Customer Happiness Advocate role supports customers through real-time conversations and needs-based solutions. You will work independently within daily schedules covering calls, simultaneous chats, emails, and follow-up documentation. The role requires skilled English and modern computer skills.
Key Responsibilities:
- Answer customer inquiries through email, chat, and phone
- Resolve issues through human customer conversations
- Provide real-time, high-quality customer service
- Complete follow-up documentation after every customer ticket
- Review interactions and identify development opportunities
Requirements:
- Hold a work permit from Canada, Finland, Spain, or the UK
- Use G-Suite, presentation software, Slack, and Zoom
- Type at least 50 words per minute
- Demonstrate fluent professional English proficiency
- Work independently and meet expectations within deadlines
Bring thoughtful communication, multitasking, and customer support skills to Turtles’ remote Customer Happiness Advocate team.