Hours of Work: [[hoursOfWork]]Location: 491 - VaughanBargaining Unit: YesReports to: Manager Retail RegionalDescriptionServing our customers in the most efficient and courteous manner on the telephone and in person Up-selling and cross selling Corporate Products and ServicesHandling customer complaints and inquiries Problem SolvingWorking to resolve problem shipmentsWorking to resolve equipment and technology challengesWorking with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners to ensure excellence in customer serviceRelationship BuildingBuilding a positive relationship with Head Office, local management, Drivers, Warehousing staff, account managers and other Corporate PartnersBuilding a positive relationship with customersBuilding a positive relationship with key contacts – Vendors, building tenants, etc.Technology Assisting customers with shipping details and account challengesLoading, scanning, logging and calling resolution freightCash reconciliation including deposits, key controlCommunicationResponsibilitiesCommunicating in a positive manner with Head Office, local management, Drivers, warehousing staff,
account managers and other Corporate partners orally and in writing Listening to customers and key partners Communicating to customers and key partners in a positive mannerPersonal Responsibility and AccountabilityCompliance to all Corporate Polices and Procedures (including uniforms)Adhering to all Safety StandardsBeing on time/attendanceLiving the Purolator ValuesRepresenting the Purolator Values to Customers and key partners and, other duties as assigned by managementKey Areas of FocusCustomer service orientation Ability to problem solveExcellent in relationship building Experience and adaptation to using technologyExcellent communication skillsTakes personal responsibility and accountability for actions and situations3-12 Months Customer Service Experience preferred3-12 Months Retail Experience preferred3-12 Months using technology/ POS system Experience preferredAbility to lift 70lbs./stand for 3 hour intervals Professional communication skills: oral communication (telephone and in person)Written communication; and listening skillsProven track record of personal responsibility and accountability- including attendance, uniform compliance and attention to detail Experience working in a team workplace and independently an assetExperience working in an environment with safety standards an assetLanguage RequirementProficiency in English is required for this position due to the frequent communications that must be conducted in English with various stakeholders. This requirement is justified by the nature of the responsibilities and operational needs.Working ConditionsRetail Center Environment; Warehouse EnvironmentSalary GradeAs per collective Agreement#J-18808-Ljbffr