Drive exceptional guest experiences at lululemon through technical product education, floor leadership, and daily store performance.
The Guest Experience Lead is part of the store leadership team, guiding guest connections and team achievement of daily sales or unit targets. This role provides product education, supports performance development, contributes to hiring, and acts as Supervisor on Duty. Success requires retail or customer experience, leadership exposure, and effective communication.
Key Responsibilities:
- Lead inclusive guest experiences from the sales floor
- Provide technical product education and guest assistance
- Act as Supervisor on Duty during assigned shifts
- Interpret daily metrics and motivate sales performance
- Support hiring, onboarding, training, and team development
Requirements:
- One year of retail or customer experience
- Experience leading, mentoring, or delegating with others
- Legal authorization to work in the store country
- Reliable transportation to the assigned store
- Availability for variable mornings, evenings, weekends, and holidays
Bring guest connection, product education, and floor leadership to lululemon’s store leadership team.