Shape claims service delivery through coaching, customer-focused leadership, and operational controls in Allianz Partners’ hybrid Cambridge, Ontario workplace. This Operations Delivery Director role leads a high-volume customer-facing Claims Department and its daily performance. You will develop high-performing leaders, maintain policy and regulatory adherence, and improve service, quality, productivity, and financial outcomes. Success requires strategic execution, collaboration, and analytical decision-making. Key Responsibilities:

Develop leaders and build succession pipelines across claims operations Champion customer satisfaction, claim outcomes, and service delivery Maintain claims controls, decision-making, and regulatory adherence Foster accountability, engagement, collaboration,



and continuous improvement Use AI, machine learning, analytics, and cloud-based tools responsibly Requirements:

Proven leadership within high-volume customer-facing claims environments Experience executing strategic initiatives and organizational change Strong verbal and written communication skills Ability to build positive, inclusive, high-performance cultures Solid analytical, problem-solving, and stakeholder management skills Use claims expertise, leadership development, and customer-centric operations to strengthen service delivery as Allianz Partners’ Cambridge director.

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📌 Claims Service Delivery Leader (Cambridge)
🏢 Allianz Partners
📍 Cambridge