Lead member retention and sales at Abilities Centre in Whitby, Ontario, overseeing ActiveNet, front desk operations, and customer experience initiatives.

This full-time Manager, Member Experience and Sales role supports Revenue Development and reports to the Assistant Director, Business Operations. You will guide membership sales, conversion, retention, and service delivery while advancing Abilities Centre’s mission. The position combines team leadership, CRM oversight, performance reporting, community engagement, and collaborative planning across departments.

Key Responsibilities:

- Develop membership retention and user-pass conversion strategies
- Monitor ActiveNet records, processes, metrics, and reporting
- Lead front desk and Member Services operations
- Coach staff through check-ins,



reviews, training, and feedback
- Improve the New Member Journey and engagement

Requirements:

- Post-secondary education in business management, sales, marketing, or equivalent
- Sales experience; recreation facility experience preferred
- Microsoft 365 proficiency and ActiveNet knowledge
- Robust communication, conflict resolution, and collaboration skills
- Required vulnerable sector check, First Aid, and CPR C

Bring sales leadership, ActiveNet knowledge, and member-service expertise to strengthen retention and engagement at Abilities Centre.

📌 Member Experience and Sales Manager (Whitby)
🏢 Abilities Centre
📍 Whitby