Support Medcan’s Optometry Service through Salesforce scheduling, client consultations, preliminary testing, and treatment coordination in a highly client-facing position. Daily interactions span administrative, testing, consultation, and treatment services.

The Product Coordinator provides operational and client-facing support for Medcan’s Optometry Service. You will manage appointments, maintain records, conduct screening, and perform approved treatments under optometrist supervision. The position also includes MacuMira consultations, client education, insurance support, vendor coordination, inventory control, and payment inquiries.

Key Responsibilities:

- Manage optometrist schedules, bookings, cancellations, and rescheduling requests
- Maintain client information using Accuro and Salesforce




- Conduct preliminary screening and diagnostic testing with approved equipment
- Perform ZEST and MacuMira treatments under established protocols
- Respond to client inquiries across phone, email, and in-person channels

Requirements:

- University degree or college diploma preferred
- One to two years of customer service experience
- Healthcare or optometry experience considered an asset
- Ability to follow clinical guidelines, protocols, and eligibility criteria
- Proficiency in Microsoft Office, Outlook, and Salesforce considered an asset

Bring organized client care, clinical testing, Salesforce coordination, and skilled communication to Medcan’s Optometry Service.

📌 Optometry Service Coordinator (Toronto)
🏢 Medcan Health Management
📍 Toronto