Director Of Operations RNS Health Care Services Inc.Full-TimeRNS Health Care Services Inc. is seeking an experienced and strategic Director of Operations to provide leadership across key areas of the organization, including Human Resources, Client Services Operations, Nursing & Rehab Services, and Performance Management. Working closely with the President/CEO and Executive Leadership Team, the Director of Operations will drive operational excellence, support organizational growth, and ensure our services align with RNS’s strategic priorities. This role is ideal for a collaborative leader who can turn strategy into action, lead change, strengthen operational performance, and support the delivery of quality care.Partner with the President/CEO to develop, implement, and monitor organizational strategy, priorities, and objectives, supporting enterprise-wide planning, operations, people, performance, and strategic initiatives.Provide regular executive-level updates, analysis, reports, and recommendations to the President/CEO on organizational performance, risks, emerging issues, and priorities to support informed decision-making.Lead and contribute to strategic initiatives, special projects, executive meetings, and organizational priorities as assigned by the President/CEO.Represent RNS with external stakeholders, funders, government agencies, healthcare partners, and community organizations, promoting the organization’s mission, vision, values, reputation, and strategic interests.Provide oversight and strategic direction to Client Services Operations and Nursing & Rehab department to ensure the effective, efficient, and safe delivery of client services.Monitor operational performance and identify opportunities to improve service delivery, productivity, efficiency, and client experience.Ensure operational plans support contractual, regulatory, accreditation, and organizational requirements.Lead operational planning for organizational growth, service expansion, restructuring, and other major initiatives.Provide executive oversight of the People & Culture/HR function, including Human Resources, Talent Acquisition, employee relations, performance management, organizational development, and workforce planning.Partner with the People & Culture Leader to develop processes on recruitment, retention, employee engagement, succession planning, leadership development, and talent management.Review HR policies, practices, and programs such as WSIB (Workplace Safety and Insurance Board)



and OINP (Ontario Immigrant Nominee Program)Oversee the organization's employee performance management framework, including annual performance reviews.Performance Management & Organizational Effectiveness Provide executive oversight of the Performance Management/Operational Performance function.Establish and monitor internal organizational KPIs, dashboards, performance reporting, and operational metrics.Ensure teams are accountable for achieving established operational and performance targets.Review/report trends, risks, opportunities, and areas requiring corrective action to the CEO/ Executive Leadership Team.Oversee the development and implementation of continuous improvement initiatives across the organization.Strategic Planning & Organizational Development Assess emerging healthcare trends, system changes, regulatory requirements, and market opportunities that may affect RNS.Identify opportunities to strengthen existing services and develop new services based on identified client, community, and system needs.Financial & Resource Management Work closely with financial controller on resource oversight for any major projects and initiatives including organizational restructuring as required.Provide operational input into the organization's annual budgeting and financial planning processes.Ensure staffing and operational resources are appropriately aligned with the competitive market ratesQuality, Compliance & Accreditation Provide executive oversight of organizational CARF accreditation, quality improvement, regulatory compliance, and operational risk management.Ensure RNS maintains compliance with applicable legislation, contractual obligations, accreditation standards, and internal policies.Stakeholder & Community Relations Establish and maintain strong relationships with healthcare system partners, funders, government agencies, community organizations, and other external stakeholders.Attend and represent RNS at stakeholder, funder, healthcare system, and community meetings as required.Policy, Governance & Organizational Accountability Ensure organizational policies, procedures, and operating practices support effective and consistent operations.Recommend changes to policies, procedures, structures,



and operating practices to the President/CEO and Executive Leadership Team.Ensure all staff understand their responsibilities, authority, performance expectations, and organizational objectives.Lead, coach, and develop senior leaders and managers within areas of responsibility.Establish transparent expectations and accountabilities for leadership performance.Foster a culture that values accountability, respect, innovation, teamwork, and continuous improvement.Provide guidance and direction to leaders in resolving complex operational, employee, and organizational issues.Bachelor's degree in Business Administration, Healthcare Administration, Human Resources, Operations Management, or a related field.Minimum 7 years of progressively responsible leadership experience, including at least 5 years in senior management or executive leadership.Experience within healthcare, home care, community health, or a complex service environment, is preferred.Demonstrated experience leading multiple organizational functions through senior leaders and managers, including operations, human resources, performance management, financial oversight, strategic planning, and organizational change.Strong understanding of healthcare operations, service delivery, regulatory requirements, quality improvement, and organizational performance.Strong financial acumen, with experience in budgeting, financial reporting, business case development, and resource allocation.Demonstrated ability to leverage data, KPIs, and performance reporting to drive operational effectiveness, informed decision-making, and accountability.Proven expertise in change management, organizational development, and continuous improvement.Proficiency in Technology such as Microsoft Office suite and knowledge of AlayaCare is an asset.Strong executive-level communication, negotiation, presentation, analytical, problem-solving, and decision-making skills.Proven ability to build effective relationships with internal and external stakeholders and manage competing priorities in a dynamic environment.Ability to travel occasionally and work outside standard business hours as required by operational and organizational needs.Building strong leadership capacity, attracting and retaining talent, and creating an accountable and engaged workplace.Performance: Establishing measurable objectives, monitoring KPIs, and driving continuous improvement.Risk & Compliance: Identifying and managing operational, regulatory, quality, and organizational risks.

📌 Head Of Operations (F/M/D) - Remote (Toronto)
🏢 RNS Health Care Services
📍 Toronto