Lead hotel front office operations as a Duty Manager, using supervisory judgment, guest service, and Rooms Division experience. Support daily service across key departments.

At Sandman Hotel Group, the Manager on Duty directs Front Office, Reservations, and Guest Activities. This supervisory position supports hotel standards, department objectives, occupancy, rate, and revenue. You will develop guest relationships, respond to emergencies, and manage administrative duties while presenting a qualified image.

Key Responsibilities:

- Direct Front Office, Reservations, and Guest Activities operations
- Check guests in and out, issue keys, and process payments
- Prepare forecasts and coordinate occupancy, rate, and revenue efforts




- Respond to guest inquiries and arrange transportation
- Supervise hotel emergencies and safety situations appropriately

Requirements:

- Previous hotel experience in the Rooms Division Department
- Demonstrated supervisory skills, judgment, and common sense
- Computer literacy, including Microsoft Office Suite knowledge
- Superior written and oral communication skills
- Strong organizational and time management abilities

Apply your Rooms Division experience, supervisory judgment, and guest service skills as a Sandman Hotel Group Duty Manager.

📌 Hotel Front Office Duty Manager (Richmond)
🏢 Northland Properties
📍 Richmond