Who We Are and What We DoFounded in 2005, Strategic Site Selection is Canada's leading independent hotel and venue sourcing company. We help organizations find and book the right hotels and venues for their meetings, conferences, and incentive travel. We handle sourcing, proposals, contract negotiation and more, saving our clients time and money. Our clients range from large national associations to Fortune 500 corporations and beyond.As an extension of our services, Sandbox Events specializes in delivering a comprehensive range of customizable event management and support services tailored to meet our clients' unique needs. Our SSS services are provided to clients at no cost, while our SBE services are offered for a fee. Together, these services provide clients with a single, trusted partner throughout the entire event lifecycle, from the initial venue search through to event execution.Across both companies, our business thrives on our people, and our six core values shape how we work together: be accountable, act ethically, own your expertise, fiercely persevere, connect authentically and lead with positivity.Who We're Looking ForIn keeping with Strategic Site Selection's mission to provide The Best Site Selection Experience, the Client Services Coordinator will support the House Account Team (a group of Account Managers) throughout various stages of the site selection process, while ensuring an impeccable client experience along the way.What You'll DoActively support the Key Account Managers (KAMs) in ways that optimize proceduresAssist with various stages of the sales cycle: checking in with clients before, during and after programs as needed, and assigning and actioning tasks such as monitoring pickup, initiating and managing partner referrals,



and tracking and entering data in SalesforceCreate RFPs, accurately summarize hotel proposals, and research destinations, venues and hotels using CventOrganize and create site inspection itineraries, including travel and accommodationAssist with reviewing contracts and help negotiate guestroom rates, meeting space, terms and liabilities with hotelsAnswer and respond to phone calls, emails, inquiries and other requests from suppliers (and clients as needed) in a professional and timely mannerProduce documents, briefing papers, reports and presentations as neededMaintain the CRM, including data entry, updating contact information and digital filingHelp create and improve the House Account Team's tools and resources, adding value by contributing to better templates, procedures and moreEnsure a seamless and positive client experience at every step of the site selection process, and beyondOccasionally attend site inspections, off-site supplier meetings and industry eventsGrow with the role, which will keep developing as the organization growsWhat You BringRequiredPost-secondary diploma in a relevant field, or an equivalent combination of education and experience2+ years of experience in a similar role in the meetings and events and/or hotel industryIntermediate to advanced proficiency in Microsoft Office,



particularly Outlook and TeamsStrong attention to detailStrong organizational and time management skills, with the ability to recognize and meet deadlines in a fast-paced work environmentExceptional client service, follow-through and timely responsesProven ability to work well both in a team and independentlyExcellent written and verbal communication skillsNice to haveExperience with Salesforce and Cvent (a huge asset)Bilingual in English and FrenchBased in OntarioJob TypeEmployment type: Full-time, permanentLocation and work model: RemoteHours: Monday to Friday, 8 a.M. to 4 p.M. or 9 a.M. to 5 p.M. ET, 40 hours per weekTravel: Occasional travel for industry and internal meetingsReports to: Associate Director, Account ManagementStart date: As soon as possibleExisting vacancy: YesCompensation$50,000 – $57,000 per year, depending on experience.Benefits and PerksComprehensive advantages package, including extended health, dental and vision careLife insuranceEmployee and Family Assistance ProgramFlexible scheduleWork from anywhere15 days of paid time off upfront (not accrued), moving to an unlimited time-off policy after one year of successful serviceExtra paid day off for your birthdayAnd more!How to ApplyInterested? Apply through BambooHR today! We thank all interested applicants; however, only qualifiedcandidates will be contacted. If you interview with us, we'll let you know the outcome within 45 days. We do not use AI tools to screen or assess applications.Our CommitmentStrategic Site Selection is an equal opportunity employer. We welcome applicants of all backgrounds. Accommodations are available at every stage of hiring. Contact [email protected] to request one.

📌 Remote Client Services Coordinator – Venue Sourcing (Ottawa)
🏢 Strategic Site Selection
📍 Ottawa