Job Requisition Id:
Business Function: Postal Clerk
Primary City: Dryden
Other Location(s):
Province: Ontario
Employment Type: Full-Time
Employment Status: Permanent
Language Requirement: Bilingual Imperative (--BB)
Number of Vacancies 1
Salary: $25.37

Job Description

Under the direction of management, oversees the provision of counter
sales and services in a retail outlet; maintains financial records,
maintains good relations with postal customers in the area; controls the
inventory of postal related products and values; performs administrative
duties; oversees postal services such as delivery to lock boxes and
delivery by RSMC; performs other related duties as consulted with the
Union. Assistant, alternate or relief lead hands perform lead hand
functions when the lead hand is away. A number of duties of the Retail
Lead Hand are common to and shared with P04 Postal Clerks and requires
co‑operation between these two functions.

Job Responsibilities

- Oversees the provision of counter sales and services in a retail outlet
- by assigning various tasks, including self-directed study packages, to the staff to meet customer needs, at the request of management;
by providing coaching and on the job training to staff and regular
information on recent procedures, products and services e.g. (postal guide
updates and Corporate Manual System) in order to improve the accuracy
and quality of service offered
by promoting mailing solutions for business customers;
by performing the duties of a wicket clerk as needed to ensure service to the public.
- Oversees the financial operations
- by collecting the counter clerks’ funds for bank deposit, preparing and
certifying bank deposits by checking entries on the deposit slip, and
making daily bank deposits;
by collecting and safeguarding cash surpluses from the counter clerks’
credits;
by preparing and verifying with receipts the daily office balance (money order maintenance, spoiled meter labels, change of address and hold mail, refunds, debit/credit transactions, NSF cheques, miscellaneous revenues and expenses)
- by preparing and forwarding the monthly cash account statement including
tracking reimbursements for franchise customers
by entering USA exchange from bank
by recording all serial numbers of bills held overnight
by listing deposits for other smaller post offices as required




by verifying adjustment memos
- Maintains good relations with postal customers
- by performing refunds and providing assistance to customers;
by performing internet-based parcel and other enquiry searches
by dealing with customer inquiries, either in person or by telephone,
and by reporting serious complaints to management as required;

Job Responsibilities (continued)

- Controls the inventory
- by ordering and verifying receipt of stamps and other postage supplies
including other products available for purchase and brochures to
maintain the inventory at authorized allowances in order to ensure that products and services are available to customers and wicket clerks by completing and verifying inventory movement reports by ensuring that merchandise is displayed according to established merchandising practices by conducting physical inventories as required by keeping up to date with SAP features for product inventory searches
- Oversees postal delivery such as lock box delivery, bag service, general delivery, RSMC
- by ensuring that delivery policy and procedures are adhered to for:
postal box, general delivery, bag service call-for and RSMC
by supporting RSMC work if required at the request of management
by assigning lock box maintenance (maintain key supply, ledgers, issue final notices, etc)
by dealing with customer complaints related to delivery
by ensuring compliance with CARO procedures
- Administers office
- By answering phone and maintaining out-going phone log
By establishing and maintaining office filing system, including
shredding
By maintaining adequate office supplies and equipment inventory
By reading and responding to correspondence including e-mails and info post; up-date postal guide and CMS procedure binders and bulletin boards
By rectifying erroneous ROSS entries
By maintaining customer lists
By collecting completed leaves forms and verifying exception reports
- Additional duties for outlets with no management on site
- At the request of management:




- Advise RSMC of management decisions regarding staffing and scheduling
Complete and send reports to managers
Verify pay enquiries
Maintain LDU local distribution lists, consumer choice list
Maintain records of office keys distributed
Perform random revenue protection checks
Assure building maintenance (snow removal, dealing with contractors)
Apply security procedures and respond to alarms
Order inventory for other offices
Ensuring that all acceptance, preparation and dispatch policy and
procedures are adhered to.

Qualifications

- KNOWLEDGE
- The work requires knowledge of the regulations and procedures governing counter services and a general knowledge of corporate and governmental policies and regulations, as well as knowledge of sales procedures and techniques. It also requires a detailed knowledge of postal operations.

Other Information

- Scope of Judgment
- The work is done in accordance with established practices and written instructions. The scope for independent action is limited to co‑ ordinating staff and assigning work, but does not encompass disciplining or appraising employees.
- Financial and Physical Resources Responsibility
- The work involves the responsibility for counter services with an allowance of postal values.
Ensures that all policies and procedures pertaining to security of postal premises and values are adhered to and ensuring compliance to Proceeds of Crime and Money Laundering (Terrorist Financing) requirements.
- CONTACTS
- The work requires contact with postal customers to sell postal values, answer customer complaints and enquiries, cash postal money orders, obtain signatures acknowledging receipt of mail, provide information on postal services and give explanation on postal transactions.

Canada Post’s values and behaviours

Our Values - Trust , Respect and Deliver represent our fundamental promise to ourselves, our expectations of one and another and our shared duty to our country.

Our behaviours – Make the call, Know the destination, Deliver for others, Ignite our pride; embody our values, bringing them to life and guiding our actions.

We’re committed to living these values and practicing these behaviours every day. Learn more about the values and behaviours by visiting the Canada Post website.

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📌 Retail Lead Hand (Dryden)
🏢 Canada Post - Postes Canada
📍 Dryden